VIP Services Manager - Sky Suites - Aria
About The Position
The VIP Services Manager leads the delivery of elevated, personalized service for an exclusive VIP clientele in a luxury hospitality environment at Aria. The role oversees daily VIP Lounge operations, develops and leads the team, and ensures exceptional service standards and seamless, memorable guest experiences. In a fast-paced, high-touch setting, the manager anticipates guest needs, builds relationships, and inspires the team to create memorable experiences that strengthen guest loyalty. The manager assumes operational responsibility when the VIP Operations Manager is absent and works with that manager and cross-functional departments to support VIP events and deliver seamless guest experiences.
Requirements
- Must be 21 years of age or older.
- Two years of prior relevant experience in Guest Service; VIP services, Front Desk, and/or Concierge experience preferred.
- One year of supervisory or managerial experience in Hotel Operations or Casino Marketing.
Nice To Haves
- Bachelor’s Degree preferred.
- Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred.
Responsibilities
- Lead day-to-day VIP Lounge operations, ensuring service standards, operational procedures, and guest experience expectations are consistently met.
- Assume operational responsibility in the absence of the VIP Operations Manager, making informed decisions to maintain operations, achieve departmental goals, and deliver premium VIP service.
- Lead, coach, develop, and evaluate team members through onboarding, training, performance management, employee engagement, and ongoing development.
- Support hiring, onboarding, training, and succession planning in alignment with company standards and diversity commitments.
- Manage daily staffing, scheduling, payroll administration, inventory, and operating supplies within departmental guidelines and business objectives.
- Address and monitor service delivery, guest feedback, staffing levels, and operational performance to identify opportunities to improve efficiency, service consistency, and the overall guest experience.
- Partner with the VIP Operations Manager and cross-functional departments, including Marketing, Hotel Operations, and Casino Operations, to support VIP events and deliver seamless guest experiences.
Benefits
- Health and income protection benefits for eligible employees.
- Professional and personal development opportunities through employee programs and network groups.
- Free meals in the employee dining room.
- Free parking on and off shift at all MGM Resorts properties.
- Wellness incentive programs to support physical and mental health.
- Access to company hotel, food and beverage, retail, and entertainment discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
