VIP Services Manager
About The Position
The VIP Services Manager role is associated with the Front Office department at Cadillac Hotel & Beach Club, a 357-room oceanfront resort in Mid-Beach that is part of the Autograph Collection Hotels. The position is responsible for maintaining a strong commitment to customer service by soliciting and responding promptly to guest needs. It ensures Front Office staff, including new hires, are trained to meet the standards of each component and empowers staff to provide exceptional service while meeting or exceeding departmental profit and margin targets. The role prepares an annual departmental budget that accurately reflects the hotel’s operations plan and manages human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs. The position also helps maintain a skilled and motivated workforce.
Requirements
- College-level reasoning, math, and language skills.
- Two years of prior departmental management experience in front office or related disciplines.
- Time-management and negotiation skills.
- Ability to manage and lead each discipline of the department independently.
- Ability to manage according to employment and Innkeeper laws of the jurisdiction.
- Prior cash-handling experience.
- Ability to communicate effectively with the public and other employees.
- Fluency in reading, writing, and speaking English.
- Computer experience.
- Must not pose a direct threat to the health or safety of self or others.
Responsibilities
- Solicit and respond promptly to guest needs.
- Ensure Front Office staff, including new hires, are trained to meet departmental standards.
- Empower staff to deliver exceptional customer service.
- Meet or exceed the department’s budgeted profit and margin.
- Prepare an annual departmental budget that accurately reflects the hotel’s operations plan.
- Manage recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs.
- Maintain a skilled and motivated workforce.
- Manage according to applicable employment and Innkeeper laws.
Benefits
- Multiple tiers of medical coverage
- Dental and vision coverage
- 24/7 Teledoc service
- Free maintenance medications
- Pet insurance
- Hotel discounts
- Tuition reimbursement
- Paid time off, including vacation, sick, bereavement, and holidays
- 401(k) match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
