VIP Services Manager

Davidson Hospitality Group•Miami Beach, FL

About The Position

The posting identifies the role as VIP Services Manager, while the overview describes Front Office Manager responsibilities. The position focuses on customer service, training and empowering Front Office staff, and managing the department’s operations and workforce. The manager is expected to respond promptly to guest needs, help the team meet or exceed budgeted profit and margin goals, and prepare an annual departmental budget that reflects the hotel’s operations plan. Human resources responsibilities include recruiting, selecting, orienting, training, coaching, conducting performance reviews, and administering recognition programs to maintain a skilled and motivated workforce.

Requirements

College-level reasoning, math, and language skills.
Two years of prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Prior cash-handling experience.
Ability to communicate effectively with the public and other employees.
Fluency in reading, writing, and speaking English.
Computer experience.
No employee will pose a direct threat to the health or safety of themselves or others.

Responsibilities

Solicit and respond promptly to guest needs.
Ensure Front Office staff, including new hires, are trained to meet the standards of each component.
Empower staff to deliver exceptional customer service.
Meet or exceed the department’s budgeted profit and margin.
Prepare an annual departmental budget that accurately reflects the hotel’s operations plan.
Manage recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs.
Maintain a skilled and motivated workforce.
Manage the department in accordance with applicable employment and Innkeeper laws.