Sky Suites Representative - Aria

MGM Resorts International

4d • Onsite

About The Position

Join the team as a Sky Suites Representative at ARIA Resort & Casino, delivering a personalized luxury experience through a blend of concierge and front desk service. Welcome guests professionally and assist with arrivals, departures, reservations, special requests, and curated experiences throughout their stay. Uphold Forbes Travel Guide 5-Star and AAA 5-Diamond service standards, anticipate guest needs, build meaningful connections, and create memorable guest experiences.

Requirements

• Must be 21 years of age or older.
• High School Diploma or GED.
• Strong writing, communication, and comprehension skills.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Nice To Haves

• One year of prior relevant experience in VIP Services, Front Desk, or Concierge is preferred.

Responsibilities

• Assist VIP casino, hotel, and convention guests with hotel check-in and check-out, reservations, concierge requests, and other guest services.
• Handle guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction.
• Maintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgrades.
• Perform cashiering duties, including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino comps.
• Maintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenities.

Benefits

• Health and income protection benefits for eligible employees.
• Professional and personal development opportunities through employee programs and network groups.
• Free meals in the ARIA employee dining room.
• Free parking on and off shift at all MGM Resorts properties.
• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED