Service Coordinator II-Evening Star Villa

National Church Residences•Houston, TX

11d•Onsite

About The Position

National Church Residences is seeking a Service Coordinator to advance better living and care for seniors at Evening Star Villa, a 62-unit community in Houston, Texas. This is a full-time position for 40 hours per week. The Service Coordinator advocates for residents and coordinates programs and activities. The role connects residents with community resources, identifies service needs, provides customer service, and maintains communication with residents, families, community agencies, and internal partners.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field.
Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

Advocate for residents, organize services, solve problems, and work toward measurable results.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies, build relationships with community service providers, and identify new services available to residents.
Identify low-cost service providers and negotiate discounts where possible.
Engage residents to identify areas of need and refer them to community agencies when appropriate.
Develop a resource directory of state and local service providers.
Sponsor educational events on topics such as health care, agency support, life skills, and referral sources.
Provide quality customer service, address resident concerns, and assist with basic needs.
Help residents access and use community services, including housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
Monitor and document feedback or concerns from residents and their families.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Medical and prescription coverage with three plan options and a nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Paid parental leave at 100% for four weeks.
Dental and vision coverage.
Company-provided life and accidental death and dismemberment insurance and disability coverage.
Voluntary life and accidental death and dismemberment insurance, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent-care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced Employee Assistance Program, mental health and work-life support, tobacco cessation, and up to $1,000 per year in rewards and reimbursements through Well-Being Your Way.
Retirement program with immediate company funding starting at 3%, increasing up to 5% over time, and an additional company match up to 5% when the employee contributes.
Tuition expense reimbursement.
Paid time off and nine paid holidays.