HVAC Installation & Service Coordinator

Style Crest Enterprises•Fenton, MO

8d•Onsite

About The Position

Royal Durham is seeking a motivated and organized HVAC Installation and Service Coordinator to oversee and support day-to-day installed services operations at its Fenton, Missouri branch. The role manages scheduling, workflow coordination, inventory, installation quality, safety compliance, and customer satisfaction. Royal Durham Supply, a Style Crest company, distributes products for the manufactured housing industry and has served the mobile home sector since 1964, with a focus on customer satisfaction. The coordinator supports installation and service operations, coordinates customers, retailers, dealers, installers, and subcontractors, and provides day-to-day direction to installers and service technicians. The position also supports business goals, quality and safety compliance, inventory and facility oversight, and administrative collaboration across departments. This is an on-site position. Store hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. Central Time.

Requirements

Technical training or education in a related field is beneficial.
Valid driver’s license with a satisfactory motor vehicle record (MVR).
Customer-focused mindset and positive service attitude.
Proficiency in Microsoft Word, Excel, and Outlook.
Strong organizational and multitasking abilities.
Effective verbal and written communication skills.
Problem-solving and conflict-resolution capabilities.
Ability to lead, influence, and grow within a team environment.
Adaptability, flexibility, and comfort managing changing priorities.

Nice To Haves

Experience with ERP systems such as Epicor and Prophet 21 is preferred but not required.
Technical training or education in a related field is beneficial.

Responsibilities

Support and oversee the installed services program to promote customer satisfaction.
Coordinate installation processing, service work, order entry, and billing accuracy.
Schedule and assign work, adjusting workflows to seasonal demand and call volume.
Identify process improvements, help implement procedures, and support continuous improvement in service and installation operations.
Confirm orders with retailers, dealers, and homeowners.
Assign installers and coordinate job scheduling.
Communicate with subcontractors to track job status and completion.
Respond to customer inquiries and help resolve concerns; partner with leadership on escalated service issues.
Assist in achieving operational, budgetary, and customer satisfaction goals.
Support decisions about subcontracting versus staffing needs.
Provide operational updates and improvement recommendations.
Provide day-to-day direction to installers and service technicians; assist with performance coaching, workflow guidance, and issue resolution.
Foster a positive, safe, and productive work environment and support technical training and skills development.
Ensure installations follow company procedures and quality standards.
Participate in installation audits for in-house teams and subcontractors.
Support compliance with safety policies, regulations, and company procedures.
Review technician paperwork for accuracy before billing.
Assist with permits and licensing requirements when needed.
Help safeguard facilities, vehicles, tools, and materials.
Support inventory control for the warehouse and service vehicles; assist with cycle counts and physical inventory.
Report and help investigate inventory discrepancies or security concerns.
Process warranty submissions and claims.
Maintain product, pricing, workflow, and training documentation.
Collaborate with sales and other departments to support company growth.
Ensure job and operational paperwork is complete and accurate.