Installation Service Coordinator

US LBM•Lancaster, SC

13d

About The Position

The Installation Service Coordinator works with Installation and Service Technicians, vendors, and other staff to coordinate schedules, maximize completions, and minimize days out while meeting customer schedules. The coordinator provides exceptional customer service to deliver products and services on time and complete. This position is designated as safety sensitive.

Requirements

High school diploma or GED.
Ability to handle interpersonal conflict.
Strong verbal and written communication skills.
Ability to pursue collections as needed to meet company goals.
High level of confidentiality.
Computer literacy in applicable software and hardware applications.

Nice To Haves

1–3 years of office administration and/or millwork experience preferred.

Responsibilities

Coordinate with Installation and Service Technicians and/or vendors to maximize completions, minimize days out, and meet customer schedules.
Report service status to the sales department and managers, including entering the previous day’s notes daily.
Coordinate with the shop manager and shipping coordinator on paperwork and the manufacturing, staging, or delivery of materials for services scheduled for the next day.
Maintain a database of service requests.
Maintain past-due service part orders and invoice materials as needed.
Coordinate with Buyers to order parts.
Arrange for outside service contractors as necessary to keep completions at reasonable levels.
Work with internal and external contacts to deliver products and services on time and complete.
Identify and communicate barriers that prevent the team from achieving results.
Train another associate to provide backup during vacations, illness, or other absences as needed.
Submit, track, and reconcile vendor reimbursements for parts and labor on warrantable repairs.
Properly invoice and bill for chargeable or billable service, and assist Credit with collections as needed.
Create and update a department procedure manual.
Perform other duties as assigned.
Comply with all policies and standards.
Adhere to the company’s commitment to workplace safety.