Lincoln Customer Service Concierge Coordinator

North Florida Lincoln•Jacksonville, FL

8d•$16 - $18

About The Position

North Florida Lincoln is seeking a polished, energetic, and highly organized Luxury Concierge Coordinator to serve as the face of its luxury brand experience in Jacksonville, Florida. The coordinator is the primary point of contact for clients and helps ensure a seamless service experience from start to finish. The role manages inbound inquiries and service appointments, coordinates Lincoln Pickup & Delivery, and supports clients and the service advisor team in a fast-paced environment.

Requirements

Valid driver's license, clean driving history, and no prior license suspensions.
At least 1–2 years of experience in high-end hospitality, luxury retail, fine dining, or premium automotive customer service.
Exceptional verbal and written communication skills and a professional, polished demeanor.
Proficiency with computer systems, database management, and multi-line phone systems.
Excellent multitasking, time-management, and problem-solving abilities under pressure.
High school diploma or equivalent.

Nice To Haves

Experience with automotive CRM/BDC software.

Responsibilities

Warmly greet clients, manage guest lounge amenities, and maintain a premium, welcoming environment.
Answer incoming phone calls, emails, and text inquiries, and accurately schedule service appointments using dealership management systems.
Arrange and track Lincoln client vehicle pickup and delivery services, including organizing loaner vehicles.
Proactively communicate with clients about vehicle status, answer questions, and resolve concerns with empathy and professionalism.
Maintain accurate customer records in the CRM database.
Assist the service advisor team and handle basic cashiering and documentation duties as needed.