Service Concierge Appointment Coordinator - Lincoln of Naples

Germain Automotive Partnership • Naples, FL

3h

About The Position

The Business Development Center (BDC) Appointment Coordinator develops, processes, manages, follows up on, and tracks customers in connection with the dealership’s Service Department. The role uses computer and phone skills to increase appointments, repair value, and customer retention. Bilingual proficiency is highly preferred.

Requirements

• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Basic computer skills and phone skills.
• Must be able to pass a pre-employment background check and drug screen.

Nice To Haves

• Bilingual proficiency.

Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of service processes and protocol.
• Use computer and phone skills within the Internet department to increase appointments, repair value, and customer retention.
• Schedule appointments for customer call-ins, relevant Toyota customer lists, referrals, and other service customers.
• Answer phones.
• Greet clients.
• Schedule appointments.
• Attend to the café.
• Coordinate rentals.
• Schedule pickup and delivery for service appointments.
• Contact clients with connected services.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Weekly pay
• Parental leave
• Employee Assistance Program
• Paid holidays and PTO
• Short- and long-term disability plans
• Paid life insurance
• 401(k) retirement plan
• Vehicle purchase discounts
• Employee appreciation meals and events

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed