Lincoln Customer Service Concierge Coordinator
About The Position
North Florida Lincoln is seeking a polished, energetic, and highly organized Luxury Concierge Coordinator to represent its luxury brand experience at its Jacksonville, Florida dealership. The coordinator serves as the primary point of contact for clients and helps make their service experience seamless from start to finish. This includes handling inbound inquiries, scheduling service appointments, and coordinating Lincoln Pickup & Delivery service. The role combines client hospitality, communication, logistics coordination, relationship management, and administrative support. The coordinator warmly welcomes clients, maintains the guest lounge, keeps clients informed about vehicle service, coordinates loaner vehicles, maintains customer records, supports service advisors, and handles basic cashiering and documentation as needed.
Requirements
- Valid driver's license with a clean driving history and no prior license suspensions.
- At least 1–2 years of experience in high-end hospitality, luxury retail, fine dining, or premium automotive customer service.
- Exceptional verbal and written communication skills and a professional, polished demeanor.
- Proficiency with computer systems, database management, and multi-line phone systems.
- Excellent multitasking, time-management, and problem-solving abilities under pressure.
- High school diploma or equivalent.
Nice To Haves
- Experience with automotive CRM/BDC software.
Responsibilities
- Warmly greet clients upon arrival, manage guest lounge amenities, and maintain a premium, welcoming environment.
- Answer incoming phone calls, emails, and text inquiries.
- Accurately schedule service appointments using dealership management systems.
- Arrange and track Lincoln client vehicle pickup and delivery services, including organizing loaner vehicles.
- Proactively communicate with clients about vehicle status, answer questions, and resolve concerns with empathy and professionalism.
- Maintain accurate customer records in the CRM database.
- Assist the service advisor team.
- Handle basic cashiering and documentation duties as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee discounts on vehicle purchases, parts, and service
- Career advancement opportunities within a growing automotive group
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
