Service Concierge

C. Harper Auto Group • Belle Vernon, PA

5d

About The Position

C. Harper Auto Group is seeking a dedicated, self-motivated Service Concierge to support its customer service operations and help ensure a seamless automotive service experience. The role coordinates customer vehicle pick-ups, maintenance appointments, and timely vehicle returns, while serving as a professional and welcoming point of contact for customers.

The Service Concierge transports vehicles between customers’ homes and the dealership, prepares vehicles for delivery, maintains accurate records, and works with the service team to coordinate pick-ups and returns. The position requires a valid driver’s license and clean driving record, confidence driving a variety of vehicles, reliability, strong communication and customer service skills, and the physical stamina to spend much of the day driving and preparing vehicles.

C. Harper Auto Group describes itself as a family-owned, community-centered business with more than 41 years in the automotive industry. It offers opportunities for career growth and advancement, a supportive and inclusive work environment, and the benefits listed below. The company is an equal opportunity employer and states that it prohibits discrimination based on protected characteristics.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and a clean driving record.
• Confidence driving vehicles of various makes, models, and sizes.
• Strong interpersonal skills and a passion for outstanding customer service.
• Excellent verbal and written communication skills.
• Ability to take initiative and lead tasks effectively.
• Dependability and punctuality, with reliable transportation to and from work.
• Attention to detail when handling customer and employer information.
• Physical stamina to spend most of the day driving and performing vehicle preparation and transportation tasks.
• Ability to adapt to a fast-paced environment with changing schedules and priorities.
• Positive, outgoing, friendly attitude.

Nice To Haves

• Experience with Red Cap, Outlook, and Google Sheets.

Responsibilities

• Safely and professionally transport customer vehicles between their homes and the dealership.
• Provide a positive, professional experience during vehicle pick-ups and drop-offs, ensuring customers feel valued.
• Use the Driver Q App to manage vehicle pick-ups and returns.
• Prepare vehicles for delivery by washing, vacuuming, and completing final inspections.
• Maintain precise records of vehicle movements and services performed.
• Follow traffic laws and dealership safety protocols when transporting vehicles.
• Address customer needs promptly and professionally to support satisfaction and loyalty.
• Coordinate vehicle pick-ups and deliveries with the service team and assist with additional duties as required.

Benefits

• Competitive compensation described as exceeding industry standards for customer service roles.
• Opportunities for growth and advancement, including a rapid promotional track.
• Medical, dental, and vision insurance, including a no-cost medical plan for employees.
• 401(k) plan with annual company contributions.
• Pro-rated paid time off beginning on the 91st day of employment.
• Short-term disability coverage at no cost, with additional options available through Aflac and American Fidelity.
• Complimentary life insurance, with options to purchase additional coverage.
• Supportive, family-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED