Service Concierge, Seattle

Lucid Motors • Seattle, WA

1d

About The Position

The Service Concierge directly interfaces with service center clients and is an integral part of the customer experience. The role performs varied service center duties, including greeting clients, answering phones, directing inquiries, and scheduling appointments. It offers an opportunity to gain experience and develop a career in the automotive industry.

The Service Concierge provides a world-class experience to internal and external clients, coordinates service appointments, follows up on open service tasks, and supports vehicle check-in and loaner arrangements. The role also handles facility and supply-related tasks and performs valet duties as needed. The position is full-time and may include weekends or extended hours during busy periods.

Requirements

• Must be at least 18 years old.
• Demonstrated excellence in customer service.
• Problem-solving ability and capacity to handle multiple priorities with a high level of organization in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver's license with no suspensions within the past year.
• Drivers under 21 must have held a driver's license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

• Experience in luxury retail.
• Experience in automotive.
• Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
• Startup experience and experience in related fast-paced environments.

Responsibilities

• Provide a world-class customer experience to internal and external Lucid clients.
• Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
• Manage open service tasks and due bills, following up to support timely resolution.
• Contact customers to verify concerns, schedule appointments, and accurately log activities in the system.
• Manage loaner agreements and coordinate rental vehicles or Lyft rides for customers as needed.
• Generate Work Order pre-writes, record customer concerns, obtain signatures for pre-authorization, and check for open campaigns or recalls.
• Assist Service Advisors with vehicle check-in by conducting walkthroughs, completing intake forms, taking photographs, and reporting damage.
• Communicate consistently with customers about follow-up, responsiveness, and availability.
• Learn basic components, technologies, and terminology of Lucid vehicles.
• Manage a monthly budget and order supplies and refreshments.
• Submit service requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed.
• Perform other duties as assigned.

Benefits

• Access to training, including Lucid-developed online and instructor-led curriculum.
• Career check-in conversations with management and a supportive environment that encourages advancement.
• Eligibility for company shares.
• A clean, safe, state-of-the-art work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed