Service Concierge, Seattle

Lucid Motors•Seattle, WA

1d•Onsite

About The Position

The Service Concierge directly interfaces with service center clients and plays an integral role in the customer experience. The position provides a world-class experience to internal and external clients while handling a variety of service center duties, including greeting clients, answering phones, directing inquiries, and scheduling appointments. It offers an opportunity to gain experience and develop a career in the automotive industry. The role involves customer communication, service coordination, vehicle check-in support, loaner and rental arrangements, facility and supply administration, and valet duties as needed. The employee will be trained on basic Lucid vehicle components, technologies, and terminology.

Requirements

Must be at least 18 years old.
Demonstrated excellence in customer service.
Problem-solving ability and the ability to manage multiple priorities with strong organization in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.
Full-time availability, including weekends or extended hours during busy periods.

Nice To Haves

Experience in luxury retail.
Experience in the automotive industry.
Knowledge of HV systems, LV systems, and EV powertrains.
Start-up experience and experience in related fast-paced environments.

Responsibilities

Provide a world-class customer experience to internal and external Lucid clients.
Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
Manage open service tasks and due bills, following up to ensure timely resolution.
Proactively contact customers to verify concerns, schedule appointments, and record activities in the system.
Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides as needed.
Generate Work Order Pre-writes, document customer concerns, obtain signatures for pre-authorization, and check for open campaigns or recalls.
Assist Service Advisors with vehicle check-in by conducting walkthroughs, completing intake forms, taking photographs, and reporting damage.
Maintain consistent customer communications, including follow-up calls, responsiveness, and availability.
Learn the basic components, technologies, and terminology of Lucid vehicles.
Manage a monthly budget and order supplies and refreshments.
Submit and report facility repair and maintenance requests through Service Channel.
Perform valet duties as needed.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life and disability coverage.
Paid time off; hourly/non-exempt employees accrue up to 120 hours and salaried/exempt employees accrue up to 160 hours.
Paid holidays and paid sick leave.
401(k) retirement plan.
Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.
Access to training, including Lucid-developed online and instructor-led curriculum.
Career check-in conversations with management and a supportive environment that encourages advancement.
Eligibility for shares in the company.
Clean, safe, state-of-the-art work environment.