Service Advisor, Seattle

Lucid Motors•Seattle, WA

About The Position

The Service Advisor provides excellent customer service and ensures an exceptional customer experience throughout the service process. The role involves greeting clients, consulting with technicians, accurately documenting vehicle concerns for diagnosis and repair, and explaining service options, estimated time, and costs. The Service Advisor tracks vehicles through maintenance and repairs and verifies work meets Lucid's quality standards before vehicles are returned. This is a full-time role that may include weekends or extended hours during busy periods. The position requires 2–5 years of automotive experience in a Service Advisor or other customer-facing front-of-house role. Lucid offers training, career check-ins, a supportive environment, and eligibility for company shares.

Requirements

2–5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role.
Excellent interpersonal skills and a compassionate, patient demeanor.
Problem-solving and creative-thinking skills.
Ability to articulate and document details to support a smooth workflow.
Ability to explain automotive terminology and concepts to customers with varying levels of automotive knowledge.
Proficiency with computer applications such as Microsoft Office and ability to learn proprietary DMS software.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
Availability for full-time work, including weekends or extended hours during busy periods.

Nice To Haves

AA/BS in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Experience in a start-up or related fast-paced environment.

Responsibilities

Keep clients informed throughout the service experience, from initial contact through vehicle handover.
Conduct comprehensive vehicle inspections and check-in processes, identifying and reporting damage or visible wear.
Check in new vehicles and document transport damage on pre-delivery inspection vehicles, accurately noting it on the Bill of Lading and processing it through internal channels.
Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides when needed.
Support the Customer Satisfaction Index KPI and work to ensure customers are satisfied with the service provided.
Review and revise work orders after technicians and detailers complete their tasks, ensuring accurate documentation and time punches aligned with labor operations.
Promptly address and correct warranty claim rejections within established timeframes.
Obtain customer signatures for service authorizations and invoices through DocuSign, and collect payment for customer-pay repairs.
Explain repair invoices to customers and confirm they understand the completed work and that their concerns have been addressed.
Greet incoming service clients, answer and direct phone calls, respond to client questions, and take messages as needed.
Verify that completed work meets Lucid's standards before vehicles are returned to clients, serving as the final quality-control step.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life and disability coverage.
Paid time off.
Paid holidays.
Paid sick leave.
401(k) retirement plan.
Eligible employees may participate in Lucid's equity program.
Eligible employees may participate in a discretionary annual cash incentive program.
Access to online and instructor-led training.
Career check-in conversations with management.
Eligibility for company shares.
Clean, safe, state-of-the-art work environment.