Service Advisor, Seattle

Lucid Motors•Seattle, WA

20h

About The Position

Lucid is seeking a Service Advisor in Seattle to provide excellent customer service and an exceptional experience throughout the service process. The role involves greeting clients, consulting with technicians, documenting concerns for diagnosis and repair, explaining service options and time and cost estimates, and tracking vehicles through maintenance and repair. The Service Advisor ensures completed work meets Lucid’s quality standards before vehicles are returned to clients. The role is full-time and includes weekends or extended hours during busy periods. Lucid provides access to online and instructor-led training, career check-in conversations with management, a supportive environment that encourages advancement, eligibility for company shares, and a clean, safe, state-of-the-art work environment. Candidates must be willing to complete Lucid-provided CPR training after hire and meet the stated driver’s license requirements.

Requirements

2–5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role.
Excellent interpersonal skills and a compassionate, patient demeanor.
Problem-solving and creative-thinking skills.
Ability to articulate and document details to support a smooth workflow.
Ability to explain automotive terminology and concepts to customers with varying levels of automotive knowledge.
Proficiency in computer applications such as Microsoft Office and ability to learn proprietary DMS software.
Willingness to work full-time, including weekends or extended hours during busy periods.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

Associate or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Start-up experience and experience in related fast-paced environments.

Responsibilities

Keep clients informed throughout the service experience, from initial contact through vehicle handover.
Conduct comprehensive vehicle inspections and check-in processes, identifying and reporting damage or visible wear.
Check in new vehicles and document transport damage on pre-delivery inspection vehicles, accurately noting it on the Bill of Lading and processing it through internal channels.
Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides as needed.
Uphold the Customer Satisfaction Index KPI and work to ensure customers are satisfied with service quality.
Review and revise work orders after technicians and detailers complete tasks, ensuring accurate documentation and time punches aligned with labor operations.
Promptly address and correct warranty claim rejections within the established timeframe.
Obtain customer signatures for service authorizations and invoices through DocuSign, and collect payment for customer-pay repairs.
Explain repair invoices to customers and confirm their understanding and satisfaction that concerns have been addressed.
Greet incoming service clients, answer and direct phone calls, respond to questions, and take messages as needed.
Verify that work meets Lucid’s standards before vehicles are returned to clients, serving as the final quality-control step.
Perform other duties as assigned.