Airport Service Concierge

JSX•Reno, NV

10d

About The Position

The Airport Service Concierge is one of the first Crewmembers Customers meet at the station. The role provides an effortless check-in experience and keeps the lounge in good condition and stocked with amenities. It requires careful verification that documents have been vetted, baggage has been screened, and Customers are fit to fly. When assigned, the Concierge may drive, park, and retrieve customer vehicles and assist Customers in and out of their vehicles. On-time performance, attendance, and appearance standards are important. All Airport Service Concierges are trained as Ground Security Coordinators and oversee security protocols and processes, including baggage and passenger screening. The position requires safety awareness, compliance with aviation and company requirements, flexible scheduling, frequent travel, and work indoors and outdoors in varied weather conditions.

Requirements

High school diploma or GED.
Two years of customer service experience.
Valid driver's license.
Remain professional, logical, and level-headed, especially in stressful situations.
Stay vigilant and aware of surroundings, recognize unsafe conditions, and act on them.
Be timeline-focused and demonstrate calm urgency.
Communicate articulately and present a polished appearance.
Knowledge of computer systems such as Google Business and Microsoft Office; computer savvy.
Be a U.S. citizen or U.S. national to comply with federal aviation security requirements.
Must be able to travel often.
Able to lift up to 75 pounds.
Able to perform intermittent physical activity, including bending, reaching, lifting, climbing stairs, prolonged standing, and walking long distances.
Able to work a flexible schedule, including early mornings, nights, weekends, and holidays.
Able to work indoors and outdoors for extended periods in cold, wet, or hot conditions.
Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.

Nice To Haves

Four-year college degree.
Two years of aviation or airline/airport operations experience.
Customer service experience working with high-end clients.
Travel industry experience.

Responsibilities

Provide Customers with an effortless and seamless check-in experience.
Keep the lounge in good condition and fully stocked with amenities.
Verify that Customer documents have been properly vetted, baggage has been screened, and Customers are fit to fly.
When assigned, drive, park, and retrieve customer vehicles and assist Customers in and out of vehicles.
Monitor the operational environment for changes affecting safety and notify leadership as needed.
Review and comply with updated policies, Safety Alerts, Learning Notices, procedural changes, regulatory standards, and local regulatory guidance.
Ensure personal readiness to perform safety-sensitive duties; proactively identify fatigue, stress, or other factors that may prevent safe execution of duties, and remove oneself from duty when necessary.
Comply with DOT requirements regarding drugs and alcohol and participate in initial and random screenings in accordance with DOT and FAA guidelines.
Oversee security protocols and processes, including baggage and passenger screening.
Meet time and attendance requirements and appearance standards.
Perform other responsibilities as assigned; duties may change according to circumstances.