Airport Concierge

AGI • Nashville, TN

6d • Onsite

About The Position

Airport Butler is a premier concierge company providing customized airport services to travelers throughout the United States and Canada. Services are independent of airlines and offer personalized assistance to clients arriving, departing, or connecting, including executives, families, senior citizens, celebrities, inexperienced travelers, and small groups. Clients purchase services through the company website, reservation center, and travel agencies.

Airport Concierges provide white-glove service in a fast-paced airport environment, aiming to exceed client expectations and ensure satisfaction. They assist and escort clients through the airport, provide information about airport amenities and services, maintain professional relationships with airport agencies and airlines, protect client confidentiality, follow escorting protocols, and use the automated reservation system to manage services.

Requirements

• High school diploma or GED equivalent.
• Be at least 18 years of age.
• Have current authorization to work in the United States.
• Ability to work under pressure with minimal supervision.
• Take initiative, be proactive, and think quickly and logically.
• Friendly, energetic, and professional conversation skills.
• Computer literacy and excellent verbal and written communication skills.
• Wear the company uniform as prescribed and conform to grooming standards.
• Ability to stand and walk for long periods and lift up to 70 pounds.
• After training, efficiently use Airport Butler’s automated reservation system.
• Ability to work any time of day or night, including holidays and weekends.
• Flexibility in work schedule to match demand for services.
• For employment at San Francisco (SFO), proof of full COVID-19 vaccination with a vaccine recognized by the CDC is required.

Nice To Haves

• Multilingual ability.
• Passion for customer service, a positive attitude, strong work ethic, and exceptional organizational skills.
• Proactive problem-solving ability.
• Ability to collaborate with other employees to overcome abnormal situations.
• High level of cultural awareness.
• Direct experience in higher-end or VIP hospitality services and ability to recognize high-value customers.
• Excellent internal and external customer service skills to address client needs, concerns, and accommodations.
• Ability to work in a hectic, stressful environment while providing calm, positive, efficient, and comforting service.
• Adaptability and resilience in an ever-changing environment.
• Airport and/or airline hospitality service experience.

Responsibilities

• Ensure total client satisfaction.
• Greet and assist clients curbside, at airport gates, or in arrival halls, and escort them to their desired next points within the airport.
• Maintain knowledge of airport amenities, including restaurants, services, retail locations, airline ticket counters, and gate information.
• Develop and maintain professional rapport with airport regulating agencies and airlines.
• Maintain strict confidentiality regarding clients and client information.
• Follow airport escorting protocols.
• Use the reservation system to manage client services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED