Airport Concierge

AGI • Orlando, FL

5d • Onsite

About The Position

Airport Butler is a premier concierge company providing personalized airport services across the United States and Canada. Its services are independent of airlines and tailored to travelers who want extra assistance when arriving, departing, or connecting. Clients include executives, inexperienced travelers, families, senior citizens, celebrities, and small groups, and they book through the company website, reservation center, or travel agencies. Airport Concierges provide white-glove service in a fast-paced environment, aiming to exceed client expectations through comfort, convenience, and personalized care.

Requirements

• High school diploma or GED equivalent.
• At least 18 years of age.
• Current authorization to work in the United States.
• Ability to work under pressure with minimal supervision.
• Initiative, proactivity, and the ability to think quickly and logically.
• Friendly, energetic, and professional conversation skills.
• Computer literacy and excellent verbal and written communication skills.
• Wear the company uniform as prescribed and comply with grooming standards.
• Ability to stand and walk for long periods and lift up to 70 pounds.
• After training, ability to use Airport Butler’s automated reservation system efficiently.
• Ability to work any time of day or night, including holidays and weekends.
• Flexibility in work schedule to match service demand.
• For employment at San Francisco International Airport (SFO), proof of full COVID-19 vaccination with a vaccine recognized by the CDC is required.

Nice To Haves

• Multilingual ability.
• Passion for customer service, a positive attitude, strong work ethic, and exceptional organizational skills.
• Proactive problem-solving ability.
• Ability to collaborate with coworkers to overcome unusual situations.
• High level of cultural awareness.
• Direct experience in higher-end or VIP hospitality services and ability to recognize high-value customers.
• Strong internal and external customer service skills, including handling client needs, concerns, and accommodations.
• Ability to work in a hectic, stressful environment while remaining calm, positive, efficient, and comforting.
• Adaptability and resilience in a changing environment.
• Airport and/or airline hospitality service experience.

Responsibilities

• Ensure total client satisfaction.
• Greet and assist clients curbside, at airport gates, or in arrival halls, and escort them to their desired destinations within the airport.
• Know airport amenities, including restaurants, services, retail locations, airline ticket counters, and gate information.
• Develop and maintain professional rapport with airport regulating agencies and airlines.
• Maintain the utmost confidentiality regarding clients and their information.
• Follow airport escorting protocol strictly.
• Use the reservation system to manage client services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED