Airport Concierge

AGI • Tampa, FL

5d

About The Position

Airport Butler is a premier concierge company providing customized, independent airport services to travelers throughout the United States and Canada. Its clients include executives, inexperienced travelers, families, senior citizens, celebrities, and small groups. Services are purchased through the company website, reservation center, and travel agencies. Airport Concierges deliver personalized, white-glove service to clients arriving, departing, or connecting through an airport, with a focus on comfort, convenience, and exceeding client expectations in a fast-paced environment.

Requirements

• Possess at least a high school diploma or GED equivalent.
• Be at least 18 years of age.
• Possess current authorization to work in the United States.
• Work under pressure with minimal supervision.
• Take initiative, be proactive, and be a quick and logical thinker.
• Have friendly, energetic, and professional conversation skills.
• Be computer literate and have excellent verbal and written communication skills.
• Wear the company uniform as prescribed and conform to grooming standards.
• Be able to stand and walk for long periods and lift up to 70 pounds.
• After training, efficiently use Airport Butler’s automated reservation system.
• Be able to work any time of day or night, including holidays and weekends.
• Be flexible in work schedule to match demand for services.

Nice To Haves

• Multilingual ability.
• A passionate approach to customer service, a positive attitude, a strong work ethic, and exceptional organizational skills.
• Demonstrated proactive problem-solving ability.
• Ability to collaborate with other employees to overcome abnormal situations.
• A high level of cultural awareness.
• Direct experience in higher-end or VIP hospitality services to recognize and serve high-value customers.
• Excellent internal and external customer service skills to handle client needs, concerns, and accommodations.
• Ability to work in a hectic, stressful environment while delivering calm, positive, efficient, and comforting service.
• Ability to adapt to an ever-changing environment and be resilient.
• Airport and/or airline hospitality service experience.

Responsibilities

• Ensure total client satisfaction.
• Greet and assist clients curbside, at airport gates, or in arrival halls, and escort them to their desired next points within the airport.
• Maintain knowledge of airport amenities, including restaurants, services, retail locations, airline ticket counters, and gate information.
• Develop and maintain professional rapport with airport regulating agencies and airlines.
• Maintain the utmost confidentiality regarding clients and client information.
• Strictly adhere to airport escorting protocols.
• Use the reservation system to manage client services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED