Airport Concierge

Alliance Ground International • Orlando, FL

7d

About The Position

Airport Butler is a concierge company providing customized airport services in the United States and Canada. Its independent services support travelers arriving, departing, or connecting, including executives, families, inexperienced travelers, senior citizens, celebrities, and small groups. Airport Concierge staff provide personalized, white-glove service in a fast-paced airport environment, with the goal of exceeding client expectations.

Requirements

• Have at least a high school diploma or GED equivalent.
• Be at least 18 years of age.
• Have current authorization to work in the United States.
• Work under pressure with minimal supervision.
• Show initiative and be proactive, with the ability to think quickly and logically.
• Have friendly, energetic, and professional conversation skills.
• Be computer literate with excellent verbal and written communication skills.
• Wear the company uniform as prescribed and conform to grooming standards.
• Be able to stand and walk for long periods and lift up to 70 pounds.
• After training, efficiently use Airport Butler’s automated reservation system.
• Be available to work any time of day or night, including holidays and weekends, and maintain a flexible schedule to match service demand.
• For positions at San Francisco International Airport (SFO), provide proof of full COVID-19 vaccination with a vaccine recognized by the CDC.

Nice To Haves

• Multilingual ability.
• A passionate approach to customer service, a positive attitude, strong work ethic, and exceptional organizational skills.
• Proactive problem-solving ability.
• Ability to collaborate with coworkers to overcome abnormal situations.
• High level of cultural awareness.
• Direct experience in higher-end or VIP hospitality services, with the ability to recognize high-value customers.
• Strong internal and external customer service skills to address client needs, concerns, and accommodations.
• Ability to remain calm, positive, efficient, and comforting in a hectic, stressful environment.
• Adaptability and resilience in an ever-changing environment.
• Airport and/or airline hospitality service experience.

Responsibilities

• Ensure total client satisfaction.
• Greet and assist clients curbside, at airport gates, or in arrival halls, and escort them to their next destinations within the airport.
• Stay knowledgeable about airport amenities, including restaurants, services, retail locations, airline ticket counters, and gate information.
• Develop and maintain professional rapport with airport regulating agencies and airlines.
• Maintain strict confidentiality regarding clients and client information.
• Follow airport escorting protocols.
• Use the reservation system to manage client services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED