Airport Service Concierge

JSX•Carlsbad, CA

9d•Onsite

About The Position

The Airport Service Concierge is one of the first Crewmembers Customers meet when arriving at the station. The role provides an effortless, seamless check-in experience and keeps the lounge in good condition and fully stocked with amenities. The Concierge verifies travel documents, confirms baggage has been screened, and checks that Customers are fit to fly. When assigned, the role may include driving, parking, and retrieving customer vehicles and helping Customers in and out of their vehicles during arrival and departure. Punctuality, strict adherence to time and attendance requirements, and compliance with appearance standards are essential. Airport Service Concierges are trained as Ground Security Coordinators and oversee security protocols and processes, including baggage and passenger screening. They monitor operational conditions that may affect safety, follow current policies and regulatory guidance, and notify leadership of safety concerns. The role requires readiness to perform safety-sensitive duties, awareness of factors that could impair safe performance, and compliance with DOT drug and alcohol requirements. Work may involve frequent travel, flexible shifts, extended indoor or outdoor periods in varied weather, and physical activity including lifting, bending, reaching, climbing stairs, standing, and walking long distances.

Requirements

High school diploma or GED.
Two years of customer service experience.
Valid driver's license.
Remain professional, logical, and level-headed, especially in stressful situations.
Stay vigilant and aware of surroundings, recognize unsafe conditions, and act on them.
Be timeline-focused and demonstrate calm urgency.
Communicate in an articulate and polished manner, verbally and visually.
Knowledge of computer systems such as Google business and Microsoft Office; computer savvy.
Must be a U.S. citizen or U.S. national to comply with federal aviation security requirements.
Must be able to travel often.
Able to lift up to 75 pounds.
Able to perform intermittent physical activity, including bending, reaching, lifting, climbing stairs, prolonged standing, and walking long distances.
Able to work a flexible schedule that includes early mornings, late nights, weekends, and holidays.
Able to work indoors and outdoors for extended periods in cold, wet, or hot conditions.
Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.

Nice To Haves

Four-year college degree.
Two years of aviation or airline/airport operations experience.
Customer service experience working with high-end clients.
Travel industry experience.

Responsibilities

Provide Customers with a seamless check-in experience.
Keep the lounge in good condition and fully stocked with amenities.
Verify that Customer documents have been properly vetted, baggage has been screened, and Customers are fit to fly.
When assigned, drive, park, and retrieve customer vehicles and assist Customers in and out of vehicles during arrival and departure.
Monitor the operational environment for changes affecting safety and notify leadership as needed.
Review and comply with updated policies, Safety Alerts, Learning Notices, procedural changes, regulatory standards, and local regulatory guidance.
Maintain readiness for safety-sensitive duties, proactively identify fatigue, stress, or other factors that could prevent safe execution of duties, and remove themselves from duty when necessary.
Comply with DOT requirements regarding drugs and alcohol and participate in initial and random screenings in accordance with DOT and FAA guidelines.
Oversee security protocols and processes, including baggage and passenger screening.
Perform other responsibilities as assigned; duties may change as circumstances dictate.