Airport Concierge

Alliance Ground International • Tampa, FL

7d • Onsite

About The Position

Airport Butler is a concierge company providing personalized airport services across the United States and Canada. Its independent services support travelers arriving, departing, or connecting, including executives, families, senior citizens, celebrities, inexperienced travelers, and small groups. Airport Butler Concierges provide white-glove service in a fast-paced environment, aiming to exceed client expectations through comfort, convenience, and attentive care.

The Airport Concierge greets and assists clients at airport curbside, gates, and arrival halls, then escorts them to their next destinations within the airport. The role requires knowledge of airport amenities and services, professional relationships with airport agencies and airlines, confidentiality, adherence to escorting protocols, and use of the company’s automated reservation system. The position requires schedule flexibility, including availability for days, nights, weekends, and holidays. At the San Francisco location (SFO), proof of full COVID-19 vaccination with a CDC-recognized vaccine is required for employment.

Requirements

• At least a High School Diploma or GED equivalent.
• Must be at least 18 years of age.
• Current authorization to work in the United States.
• Ability to work under pressure with minimal supervision.
• Initiative, proactivity, and the ability to think quickly and logically.
• Friendly, energetic, and professional conversation skills.
• Computer literacy and excellent verbal and written communication skills.
• Must wear the prescribed company uniform and conform to grooming standards.
• Ability to stand and walk for long periods and lift up to 70 pounds.
• After training, ability to efficiently use Airport Butler’s automated reservation system.
• Availability to work any time of day or night, including weekends and holidays, and flexibility to match the demand for services.
• At the San Francisco (SFO) location, proof of full vaccination against COVID-19 with a vaccine recognized by the CDC is required.

Nice To Haves

• Multilingual ability.
• Passion for customer service, a positive attitude, a strong work ethic, and exceptional organizational skills.
• Demonstrated proactive problem-solving ability.
• High level of cultural awareness.
• Direct experience in higher-end or VIP hospitality services and ability to recognize high-value customers.
• Excellent internal and external customer service skills to address client needs, concerns, and accommodations.
• Resilience and adaptability in an ever-changing environment.
• Airport and/or airline hospitality service experience.

Responsibilities

• Ensure total client satisfaction.
• Greet and assist clients curbside, at airport gates, or in arrival halls, and escort them to their desired next points within the airport.
• Maintain knowledge of airport amenities, including restaurants, services, retail locations, airline ticket counters, and gate information.
• Develop and maintain professional rapport with airport regulating agencies and airlines.
• Maintain strict confidentiality regarding clients and client information.
• Adhere strictly to airport escorting protocols.
• Use the reservation system to manage client services.
• Provide calm, positive, efficient, and comforting service in a hectic or stressful environment.
• Collaborate with other employees to overcome abnormal situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED