Airport Concierge

Alliance Ground International • Nashville, TN

7d • Onsite

About The Position

Airport Butler is a concierge company providing personalized airport services across the United States and Canada. Its services are independent of airlines and are customized for travelers arriving, departing, or connecting through an airport. Clients include executives, inexperienced travelers, families, senior citizens, celebrities, and small groups. Services are purchased through the company website, reservation center, and travel agencies. The Airport Concierge delivers white-glove service in a fast-paced environment, aiming to exceed client expectations through comfort, convenience, and personalized care.

Requirements

• Possess at least a high school diploma or GED equivalent.
• Be at least 18 years of age.
• Possess current authorization to work in the United States.
• Ability to work under pressure with minimal supervision.
• Take initiative, be proactive, and think quickly and logically.
• Have friendly, energetic, and professional conversation skills.
• Be computer literate with excellent verbal and written communication skills.
• Wear the company uniform as prescribed and conform to grooming standards.
• Be able to stand and walk for long periods and lift up to 70 pounds.
• After training, be able to use Airport Butler’s automated reservation system efficiently.
• Be able to work any time of day or night, including holidays and weekends.
• Maintain a flexible work schedule to match demand for services.
• Applicants for San Francisco (SFO) must provide proof of full COVID-19 vaccination with a vaccine recognized by the CDC.

Nice To Haves

• Multilingual ability.
• A passionate approach to customer service, a positive attitude, a strong work ethic, and exceptional organizational skills.
• Demonstrated proactive problem-solving ability.
• Ability to collaborate with coworkers to address unusual situations.
• High level of cultural awareness.
• Direct experience in higher-end or VIP hospitality services and the ability to recognize high-value customers.
• Excellent internal and external customer service skills for handling client needs, concerns, and accommodations.
• Ability to work in a hectic, stressful environment while delivering calm, positive, efficient, and comforting service.
• Adaptability and resilience in a changing environment.
• Airport and/or airline hospitality service experience.

Responsibilities

• Ensure total client satisfaction.
• Greet and assist clients curbside, at airport gates, or in arrival halls, and escort them to their desired next points within the airport.
• Maintain knowledge of airport amenities, including restaurants, services, retail locations, airline ticket counters, and gate information.
• Develop and maintain professional rapport with airport regulating agencies and airlines.
• Maintain strict confidentiality regarding clients and client information.
• Follow airport escorting protocols.
• Use the reservation system to manage client services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED