Airport Service Concierge

JSX•Scottsdale, AZ

About The Position

The Airport Service Concierge is one of the first Crewmembers Customers meet upon arrival at the station. The role provides an effortless check-in experience and ensures the lounge is clean, organized, and stocked with amenities. The Concierge verifies that documents have been properly vetted, baggage has been screened, and Customers are fit to fly. When assigned, the role may include valet duties such as driving, parking, and retrieving customer vehicles and assisting Customers in and out of vehicles. Punctuality, time and attendance standards, and appearance standards are essential. All Airport Service Concierges are trained as Ground Security Coordinators. The position involves monitoring the operational environment for safety changes, following current policies and regulatory requirements, maintaining personal readiness for safety-sensitive duties, and overseeing security protocols and processes. The role requires flexible scheduling, frequent travel, physical activity, and work indoors and outdoors in varied weather conditions.

Requirements

High school diploma or GED.
Two years of customer service experience.
Valid driver's license.
Remain professional, logical, and level-headed, especially in stressful situations.
Remain vigilant and aware of surroundings and circumstances, recognizing and acting on unsafe conditions.
Be timeline-focused and maintain a high degree of calm urgency.
Communicate in an articulate and polished manner, verbally and visually.
Knowledge of computer systems such as Google Business and Microsoft Office; computer savvy.
Must be a U.S. citizen or U.S. national in compliance with federal aviation security requirements.
Must be able to travel often.
Able to lift up to 75 pounds.
Able to perform intermittent physical activity, including bending, reaching, lifting, climbing stairs, prolonged standing, and walking long distances.
Able to work a flexible schedule, including early mornings, nights, weekends, and holidays.
Able to work indoors and outdoors for extended periods in cold, wet, or hot conditions.
Must participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.

Nice To Haves

Four-year college degree.
Two years of aviation or airline/airport operations experience.
Customer service experience working with high-end clients.
Travel industry experience.

Responsibilities

Provide Customers with a seamless check-in experience.
Ensure the lounge is in good condition and fully stocked with amenities.
Verify that Customer documents have been properly vetted, baggage has been screened, and Customers are fit to fly.
When assigned, drive, park, and retrieve customer vehicles and assist Customers in and out of vehicles.
Monitor the operational environment for changes that affect safety and notify leadership as needed.
Review and comply with updated policies, including Safety Alerts, Learning Notices, procedural changes, regulatory standards, and local regulatory guidance.
Ensure personal readiness to conduct safety-sensitive duties; proactively identify fatigue, stress, or other factors that could prevent safe execution of duties and remove oneself from duty when needed.
Comply with DOT requirements regarding drugs and alcohol and participate in initial and random screenings in accordance with DOT and FAA guidelines.
Oversee security protocols and processes, including baggage and passenger screening.
Perform other responsibilities as assigned; duties may change as circumstances dictate.