Service Concierge

C. Harper Auto Group • Belle Vernon, PA

9d

About The Position

C. Harper Auto Group is hiring a Service Concierge to support customer service operations and provide a smooth automotive service experience. The role coordinates vehicle pick-ups, maintenance appointments, and timely vehicle returns, while serving as a professional and welcoming point of contact for customers. The position works closely with the service team to coordinate vehicle transportation and related duties.

The Service Concierge transports customer vehicles between their homes and the dealership, manages pick-ups and returns using the Driver Q App, prepares vehicles for delivery, and maintains accurate records. The role requires safe driving, strong customer service and communication skills, dependability, attention to detail, and the ability to adapt to a fast-paced environment. A high school diploma or equivalent and a valid driver’s license with a clean driving record are required.

C. Harper Auto Group describes itself as a family-owned, community-centered automotive business with a supportive and inclusive work environment. The company offers compensation above industry standards for customer service roles and opportunities for career growth and advancement.

Requirements

• Proven ability to take initiative and lead tasks effectively.
• Strong interpersonal skills and a commitment to outstanding customer service.
• A positive, outgoing, and friendly attitude.
• High school diploma or equivalent.
• Confidence driving vehicles of various makes, models, and sizes.
• Dependability and punctuality, with reliable transportation to and from work.
• Valid driver’s license with a clean driving record.
• Excellent verbal and written communication skills.
• Attention to detail when handling customer and employer information.
• Ability to spend most of the day driving and performing vehicle preparation and transportation tasks.
• Ability to adapt to a fast-paced environment with changing schedules and priorities.

Nice To Haves

• Experience with Red Cap, Outlook, and Google Sheets.

Responsibilities

• Safely transport customer vehicles between their homes and the dealership.
• Provide a positive and professional customer experience during vehicle pick-ups and drop-offs.
• Use the Driver Q App to manage vehicle pick-ups and returns.
• Prepare vehicles for delivery by washing, vacuuming, and performing final inspections.
• Maintain accurate records of vehicle movements and services performed.
• Follow traffic laws and dealership safety protocols while transporting vehicles.
• Respond to customer needs promptly and professionally.
• Coordinate vehicle pick-ups and deliveries with the service team and assist with additional duties as required.

Benefits

• Medical insurance, including a no-cost medical plan for employees.
• Dental insurance.
• Vision insurance.
• 401(k) plan with annual company contributions.
• Pro-rated paid time off beginning on the 91st day of employment.
• Short-term disability coverage at no cost, with additional options available through Aflac and American Fidelity.
• Complimentary life insurance, with options to purchase additional coverage.
• Career growth, advancement, and promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED