Food Service Concierge

Nexdine•Charlestown, MA

About The Position

The Food Service Concierge reports to the Vice President and oversees the delivery and execution of client catering events. The role provides exemplary customer service and oversees the final presentation of food and service to ensure client satisfaction. Responsibilities also include coordinating patient meals, supporting dietary needs, maintaining pantry supplies, and helping ensure efficient, quality-controlled food service operations. The position is based in Charlestown, Massachusetts, with a Monday–Friday schedule from 9:45 a.m. to 5:45 p.m. It is full-time and pays $70,000–$75,000 per year, with weekly direct deposit. The work takes place in a professional environment that includes handling confidential patient information and operating in an office setting.

Requirements

High school diploma or equivalent.
1–3 years of experience in food service.
Specialized training and/or exposure in allergy awareness.

Responsibilities

Coordinate daily lunch and dinner for patients.
Order and stock office coffee and tea in pantries.
Plan custom menus for dietary needs and work with nursing staff to offer healthy snack options.
May meet with patients regarding their dietary needs.
Assist with meal setup and breakdown.
Inspect supplies, equipment, and work areas for compliance with established standards, and arrange for equipment purchases or repairs as needed.
Purchase food and other supplies needed for efficient operations, ensuring quality-control practices are in place for receiving products.
May assist with menu writing and cycle cost control.
Take customer orders and/or serve food or beverages.
Pay invoices and track costs.
Provide excellent customer service by being attentive and approachable, and by greeting and thanking customers.
Perform other duties and responsibilities as assigned.