Client Service Coordinator - 001498

Banfield Pet Hospital•Chula Vista, CA

About The Position

The Client Service Coordinator (CSC) manages the flow of clients and pets through the hospital, supports the productivity of the veterinary medical team, and coordinates care in a welcoming, friendly, and efficient manner. The role promotes client satisfaction and encourages clients to return and refer others. The CSC provides professional client service, helps educate clients about pet health and hospital services, and performs administrative and financial tasks that support hospital operations. The position requires working with pets and clients in a veterinary hospital environment, including periods of high work volume and exposure to common hospital conditions and hazards.

Requirements

One year of related experience is required; customer service experience is preferred.
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
Ability to multitask and shift attention among tasks accurately in distracting conditions.
Fluent English reading, writing, and speaking skills, including strong written and verbal communication.
Organizational, problem-solving, client service, and time-management skills.
Ability to follow oral, written, or diagram-based instructions and provide directions.
Basic mathematical skills, including arithmetic, rate, ratio, percentage, and unit conversion.
Comfort and confidence using computers and specialized software, including Microsoft Word, Excel, Access, and Outlook.
Ability to work at a computer for long periods and to be confident around pets.
Ability to work weekends and evenings; client needs and work volume may require more than 40 hours per week.
Ability to perform duties requiring reasoning, memory, mathematics, and English language skills.
Sufficient ambulatory ability to perform duties in the hospital; ability to stand, walk, stoop, kneel, crouch, climb, and lift, carry, or move up to 50 pounds.
Good hand-eye coordination and arm, hand, and finger dexterity, including the ability to grasp and operate a keyboard and equipment.
Close, distance, color, peripheral, and depth vision, and ability to adjust focus.
Ability to work around pets that may bite or scratch and occasional exposure to anesthesia, radiation, biological hazards, and medications or controlled substances.
Ability to maintain composure and a friendly demeanor in stressful situations, work collaboratively, adapt to changing situations, and perform tasks independently.

Nice To Haves

High school diploma or equivalent is preferred.
Customer service experience is preferred.
Medical background, such as veterinary technician, human healthcare, or pharmaceutical experience, and medical terminology training are preferred.

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Promote hospital services and actively recruit new clients.
Direct the flow of clients and pets to support superior client care and veterinary team productivity.
Help maximize the number of pets seen by the hospital team, including support for wellness plan clients.
Welcome clients and pets, help ensure their comfort, encourage hospital visits, and provide information about pet health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
Complete required documentation for incoming clients and enter pet information and history into the computer.
Use appropriate collars and tags for pet identification and ensure prompt service.
Provide outgoing clients with instructions, information, and invoices; dispense prescription items as directed by the veterinarian; sell retail products; and schedule future appointments.
Maintain accurate financial balances and follow appropriate opening and closing procedures.
Perform administrative functions and other duties as assigned.