Client Service Coordinator

HairClub • Cincinnati, OH

1d

About The Position

The Client Service Coordinator welcomes clients, potential clients, and visitors, helps create a positive environment, and facilitates client scheduling. The role involves getting to know clients and supporting them through their hair loss journey. It is presented as an opportunity to make a meaningful difference by helping clients regain confidence. HairClub provides training on its hair loss solutions and company-paid training at hire and throughout the employee’s career.

Requirements

• At least one year of previous high-paced guest service experience.
• Experience with a point-of-sale system or other business software.
• Communicate professionally and promptly with all persons in the Company.
• Strong organizational and time-management skills.
• Ability to work under time constraints and pressure.
• Ability to work independently and be self-motivated.
• Maintain a professional image.

Responsibilities

• Greet clients and visitors promptly and warmly, maintain a positive attitude, and assist with reasonable requests.
• Answer incoming calls promptly and professionally, provide accurate and appropriate information, and direct calls to staff while minimizing disruption to clients who are present.
• Accurately enter client transactions using the correct performers, service and product codes, and tenders.
• Manage scheduling activities, including advance booking, wait times, schedule optimization, service accuracy, appointment ticket accuracy, and appointment confirmations.
• Support the styling team with scheduling, documentation, appointment-change communications, retail and service add-on sales, and administrative duties.
• Perform other reasonable duties as assigned.

Benefits

• Paid vacation days, paid holidays, and personal days starting on the date of hire.
• Comprehensive health benefits, including medical, dental, and life insurance.
• 401(k) retirement savings plan with company match after one year.
• Tuition reimbursement after one year.
• Company-paid training at hire and throughout the employee’s career.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed