Patient Service Coordinator

Ortho Bethesda•Bethesda, MD

About The Position

OrthoBethesda is a private orthopedic practice with board-certified orthopedic surgeons focused on delivering high-quality, individualized care in a friendly, courteous, and efficient environment. The Patient Service Coordinator handles front-desk and administrative operations, including patient communications, scheduling, registration, records, payments, and office coordination. The role supports patient flow and timely follow-up while maintaining accurate patient and financial information.

Requirements

High school graduate.
Excellent written and verbal communication skills.
Ability to multitask and remain calm in stressful situations.
Ability to use a multi-line telephone system and billing computer program.
Keyboard proficiency.
Working knowledge of medical terminology.

Responsibilities

Receive and direct incoming telephone calls politely.
Document messages accurately and forward them to therapists and personnel in a timely manner.
Check designated voicemail boxes regularly and ensure timely follow-up on calls.
Schedule patient appointments and obtain complete, accurate medical, demographic, and insurance information.
Inform patients of the Practice Financial Policy and direct appropriate insurance-related questions to Therapy Billing.
Explain insurance benefits to patients.
Manage the cancellation list and fill open appointment slots wherever possible.
Ensure patients sign in and present required referrals.
Generate new-patient flowsheets and paperwork.
Ensure new patients complete appropriate forms and sign consent and financial agreements before seeing the provider; place required forms in the appropriate order in the medical record.
Enter patient information accurately and efficiently into the computer program; register new patients and update established patient demographic or insurance information.
Notify the therapist or aide when patients are ready, and seek assistance as appropriate to maintain patient flow.
Update the printed schedule with added or cancelled appointments and promptly notify billing of new patients added to the schedule.
Collect co-pays, deductibles, coinsurance, current and past-due visit charges, and DME payments; document payments in the computer system and control log, provide receipts, and reconcile the control sheet with the computer system.
Forward cash and checks to the Practice Administrator for deposit preparation.
Schedule follow-up appointments as necessary.
Perform office opening and closing tasks, including straightening the waiting room.
Coordinate administrative supply orders.
Reschedule patients when a therapist's schedule changes.
Perform basic administrative tasks, including scanning and faxing documentation.