Security Dispatcher Jobs

About The Position

Requirements

• Strong interpersonal skills and the ability to maintain effective working relationships with personnel at all levels, guests, and vendors.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to multitask and prioritize in a fast-paced, high-pressure environment.
• Adaptability and ability to quickly learn technologies, systems, and software applications.
• Thorough knowledge of the Emergency Disaster Plan Manual and emergency response procedures.
• Ability to obtain and maintain a valid Kentucky gaming/racing license.
• At least two years of experience working with computer systems, data entry, and multiple software applications.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in security dispatching, emergency dispatch, or a similar high-volume operational role.
• Experience in a customer service, security, or gaming environment.

Responsibilities

• Maintain the safety and security of guests, employees, and company assets within the gaming environment.
• Keep the dispatch office clean, organized, and professional.
• Manage visitor and vendor registration, check-in, and access control.
• Receive, screen, and professionally direct incoming internal and external telephone communications.
• Document incidents, escorts, service requests, and relevant activities in the iTrak reporting system.
• Monitor and respond to security radio traffic.
• Coordinate and record security officer dispatches, assignments, breaks, and meal periods.
• Perform mobile vehicle patrol duties as needed.
• Perform Security Officer duties when not assigned to the dispatch function.
• Perform other duties as assigned.