Part Time Security Dispatcher

KRE Security•Pottsville, DE

9d•Onsite

About The Position

KRE Security LLC is hiring a part-time Dispatcher / Operations Support Team Member for its reorganized Scheduling Department and Operations Team. This hands-on, people-focused, in-office position supports a 24/7 security operation by helping keep sites staffed, monitoring guard coverage, communicating with clients and employees, and providing operational assistance outside traditional office hours. It is not a remote position. The stated schedule is Monday through Friday, 6:00 PM to 11:00 PM, at $18.00 per hour. Team members should also have some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested. Security or dispatch experience is helpful, but KRE is willing to train the right candidate.

Requirements

Comfortable communicating with people by phone, messaging, and in person.
Calm, professional, and confident when dealing with unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
A good problem-solver who can stay composed when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience.

Responsibilities

Monitor sites and scheduled guard coverage to help ensure operations are running properly.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and help clients, guards, and others with general questions.
Serve as a point of contact for guards who need assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify potential problems and determine when to escalate issues.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.