Security Dispatcher Part Time

KRE Security•Hamburg, PA

1d•Onsite

About The Position

KRE Security LLC is hiring a part-time Dispatcher / Operations Support Team Member for its Scheduling Department and Operations Team. This hands-on, people-focused, in-office position in Hamburg, Pennsylvania combines light scheduling, site and guard monitoring, problem-solving, communication, and general operational support during non-traditional business hours. The dispatcher helps maintain KRE’s 24/7 availability for clients and security officers when the traditional office is closed. The available regular schedule is Monday through Friday, 6:00 PM to 11:00 PM. Team members should also have some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested. Security or dispatch experience is helpful, but KRE is willing to train the right person. Compensation is $18.00 per hour.

Requirements

Comfortable communicating with people by phone, messaging, and in person.
Calm, professional, and confident when dealing with unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
A good problem-solver who can stay composed when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience.

Responsibilities

Monitor sites and scheduled guard coverage.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and assist clients, guards, and others with general questions.
Serve as a point of contact for guards who need assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify problems and escalate issues when appropriate.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.