Security Dispatcher Part Time

KRE Security•Hamburg, PA

9d•Onsite

About The Position

KRE Security LLC is hiring a part-time Dispatcher / Operations Support Team Member for its recently reorganized Scheduling Department and Operations Team. This hands-on, people-focused, in-office role supports 24/7 security operations during non-traditional business hours. The dispatcher helps monitor sites and guard coverage, respond to staffing and operational issues, and maintain communication among guards, clients, scheduling, and operations teams. The position is based in Hamburg, Pennsylvania, is not remote, and pays $18.00 per hour. The listed schedule is Monday through Friday, 6:00 PM to 11:00 PM. Team members should also have some availability to help cover vacations, call-offs, and other time-off needs when requested. Security or dispatch experience is helpful, but the employer is willing to train the right person.

Requirements

Comfortable communicating with people by phone, messaging, and in person.
Calm, professional, and confident when handling unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to track multiple things at once.
Able to solve problems without immediately panicking when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience.

Responsibilities

Monitor sites and scheduled guard coverage.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and help clients, guards, and others with general questions.
Serve as a point of contact for guards who need assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify problems and escalate issues when appropriate.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.