Dispatcher Security Operations Part Time

KRE Security•Reading, PA

1d•Onsite

About The Position

KRE Security LLC is hiring a part-time Dispatcher / Operations Support Team Member for its Scheduling Department and Operations Team. This hands-on, people-focused role supports the company’s 24/7 security operation during non-traditional business hours. The position is in-office in Hamburg, Pennsylvania, and pays $18.00 per hour. The listed schedule is Monday through Friday, 6:00 PM to 11:00 PM, with some availability requested to assist with vacation, call-off, and other time-off coverage when needed. The Dispatcher / Operations Support Team Member monitors sites and scheduled guard coverage, helps fill emergency staffing needs, provides light scheduling support, and serves as a contact for clients and security officers. The role also involves communicating schedule changes, documenting calls and incidents, identifying and escalating problems, and assisting with operational needs. Security or dispatch experience is helpful, but KRE is willing to train a candidate with the right attitude, communication skills, reliability, and willingness to learn.

Requirements

Comfortable communicating with people by phone, messaging, and in person.
Calm, professional, and confident when handling unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
Able to solve problems without panicking when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience; training is available for the right candidate.

Responsibilities

Monitor sites and scheduled guard coverage.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and help clients, guards, and others with general questions.
Serve as a point of contact for guards who need assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify problems and determine when to escalate an issue.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.