Adventureland Park 2027 - Security Dispatcher

Palace Entertainment • Altoona, PA

4d • Onsite

About The Position

The Security and Communications Dispatcher operates Adventureland Park’s communication systems, responds to emergency and administrative calls, and dispatches public safety and public service personnel and equipment. The role directs in-park communication calls and radio traffic and coordinates emergency communications. It is predominantly based in an office setting, with some exposure to indoor and outdoor park environments, and involves a fast-paced, frequently interrupted workplace with shifting priorities.

Requirements

• High school diploma, GED, or equivalent; equivalent work experience may also be considered.
• Must be at least 16 years old to comply with Iowa Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation to and from scheduled shifts.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to communicate effectively and accurately with external first responders and emergency personnel.
• Ability to operate electronic equipment such as cameras, two-way radios, walkie-talkies, and personal computers.
• Excellent observation, interviewing, listening, and note-taking skills.
• Ability to safeguard confidential park information.
• Willingness to learn and understand state and local laws related to civil and criminal procedures.
• Ability to remain alert and vigilant.
• Proficiency with Microsoft Office applications, including Excel, Word, SharePoint, and Outlook.
• Effective interpersonal skills to tactfully work with the public and other hosts and handle tense situations calmly and professionally.
• Ability to read and comprehend fine print on documents and computerized screens and to follow verbal and written instructions.
• Strong attention to detail for accurate data entry, report writing, and verbal communication.
• Ability to remain sedentary for extended periods and perform frequent seated motion while using computers, cameras, or communication equipment.
• Ability to stand or walk long distances throughout the park when needed; occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Ability to see details of objects more than a few feet away.
• Ability to read, write, and speak fluent English.

Nice To Haves

• At least one year of prior dispatcher experience is highly desired.
• Spanish or other bilingual language skills.

Responsibilities

• Operate radio consoles, paging systems, and telephone consoles; receive, transmit, and relay messages and park communications.
• Direct requests for security, law enforcement, and EMS assistance to the appropriate agency; prioritize calls and dispatch personnel and equipment appropriately.
• Maintain complete logs of telephone and radio calls in the computerized dispatching system.
• Enter and retrieve information using computerized systems, online sources, and paper files; prepare information for mandated and management reports.
• Perform tests of emergency communications equipment.
• Receive and direct messages, inquiries, and information requests from the public to the appropriate source.
• Perform administrative and record-maintenance duties using office equipment and required software or databases.
• Follow park and parent-company standard operating procedures and perform other duties assigned by leadership.
• Contact local law enforcement when circumstances warrant; report and dispatch security incidents and threats.
• Oversee and report on security surveillance; maintain and review security records and periodically report trends, anomalies, and concerns.
• Communicate accurately and professionally with emergency responders during emergencies.
• Perform first aid and basic emergency medical dispatch procedures.
• Assist with developing incident reports for emergencies.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across departments.
• Free admission to Adventureland Theme Park/Waterpark and select entertainment parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED