Adventureland Park 2027 - Security Agent (Days)

Palace Entertainment • Altoona, PA

4d • Onsite

About The Position

Security Agents help maintain a safe environment for guests and hosts at Adventureland Park. The role requires attention to detail, problem-solving skills, and the ability to remain calm in stressful situations. Agents enforce park rules, monitor property and guest activity, conduct bag checks, respond to safety calls and emergencies, and communicate with park departments, supervisors, and emergency personnel. The position includes using electronic access controls, CCTV, and other monitoring and communication equipment.

The role is based in an office setting as well as throughout indoor and outdoor park environments, with exposure to varied weather, dark conditions, repetitive motion, noise, flashing lights, interruptions, and crowds. Agents must be able to perform the listed physical activities, including standing and walking for most of the workday and lifting or moving objects weighing 30 pounds or more. The posting describes seasonal job opportunities and lists flexible scheduling among the perks.

Requirements

• High school diploma, GED, or equivalent; equivalent work experience will also be considered.
• Must be at least 18 years of age to comply with Iowa Child Labor Laws.
• Ability to read, write, and speak fluent English.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must be able to work third shift (overnight) if park security operates on a 24-hour schedule.
• Reliable transportation to and from scheduled shifts.
• Valid driver’s license and good driving record.
• Ability to safely and efficiently operate motorized vehicles and equipment.
• Ability to comprehend and carry out verbal and written instructions.
• Ability to apply security methods and procedures, including interviewing, listening, and note-taking techniques, to specific situations.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Ability to analyze people and situations quickly and calmly and take appropriate, effective action.
• Ability to operate electronic equipment such as cameras, radios, personal computers, and other communication devices.
• Ability to handle stressful or tense situations professionally and calmly.
• Ability to collaborate with hosts, external first responders, and emergency personnel during emergencies.
• Exceptional customer-service skills and the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to maintain certifications as required by assignment.
• Ability to stand, walk, and remain on feet for most of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods while using computer or camera equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Good visual acuity, night vision, and peripheral vision, including the ability to see details of objects more than a few feet away.

Nice To Haves

• One or more years of previous security or related experience is highly desired.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Enforce park rules and regulations.
• Monitor park assets and remain vigilant for safety concerns while the park is operating; communicate potential issues to departments or leadership in a timely manner.
• Conduct bag checks to prevent prohibited items from entering the park.
• Follow company and industry best practices, policies, and procedures to help create a safe environment.
• Monitor guest safety and report conflicts to supervisors on duty.
• Take control of emergency and intense situations while remaining calm, and manage crowd control during emergencies.
• Monitor guest behavior and try to prevent potential situations from escalating.
• Communicate clearly and concisely with all park departments.
• Answer phone calls and provide pleasant, helpful contact for staff and the public.
• Support safety-prevention efforts by responding to safety calls, fire alarms, and emergencies.
• Use electronic card access, CCTV, and other audio/visual monitoring systems to monitor and supervise responses to irregular conditions, unauthorized entry, security breaches, and suspicious activity.
• Perform other duties as assigned by leadership.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED