Adventureland Park 2027 - Security Agent (Nights)

Splish Splash Water Park • Altoona, IA

5d • Onsite

About The Position

Security Agents maintain a safe environment for guests and employees at Adventureland Park. The role involves enforcing park rules, monitoring park assets and guest behavior, identifying and communicating potential safety concerns, conducting bag checks, and responding to safety calls, fire alarms, and emergencies. Agents may manage crowd control and must remain calm and professional in stressful situations. They also answer phone calls and use electronic access, CCTV, and other audio/visual monitoring systems to detect and respond to irregular conditions and suspicious activity. The position may include office work and frequent exposure to indoor and outdoor park environments, including overnight conditions.

Requirements

• High school diploma, GED, or equivalent; equivalent work experience will also be considered.
• At least 18 years of age to comply with Iowa Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to work third shift (overnight) if park security operates on a 24-hour schedule.
• Reliable transportation to and from scheduled shifts.
• Valid driver's license and good driving record.
• Ability to safely and efficiently operate motorized vehicles and equipment.
• Ability to understand and carry out verbal and written instructions.
• Ability to apply security methods and procedures, interviewing, listening, and note-taking techniques to specific situations.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Ability to analyze people and situations quickly and calmly and take appropriate action effectively.
• Ability to operate electronic equipment such as cameras, radios, personal computers, and other communication devices.
• Ability to handle stressful or tense situations professionally and calmly.
• Ability to collaborate with team members, external first responders, and emergency personnel during emergencies.
• Exceptional customer service skills, including the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to maintain certifications as required by assignment.
• Ability to stand, walk, and remain on feet for most of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods while using computer or camera equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Good visual acuity, night vision, and peripheral vision; ability to see details of objects more than a few feet away.
• Ability to read, write, and speak fluent English.

Nice To Haves

• At least one year of previous security or related experience is highly desired.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Enforce all park rules and regulations.
• Monitor park assets to help ensure the safety of guests and employees.
• Remain vigilant while the park is operating, identify potential issues or safety concerns, and communicate them promptly to other departments or leadership.
• Conduct bag checks to prevent prohibited items from entering the park.
• Follow company and industry best practices, policies, and procedures to maintain a safe environment.
• Monitor guest safety and communicate conflicts to supervisors on duty.
• Take control of emergency and intense situations while remaining calm.
• Manage crowd control professionally during emergencies.
• Monitor guest behavior and attempt to prevent situations from escalating.
• Communicate clearly and concisely with all park departments.
• Answer phone calls and provide pleasant, helpful contact for staff and the public.
• Assist with safety prevention, including responding to safety calls, fire alarms, and emergencies.
• Use electronic card access, CCTV, and other audio/visual monitoring systems to monitor and supervise responses to irregular conditions, unauthorized entry, security breaches, and suspicious activity.
• Perform other duties as assigned by leadership.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across departments.
• Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on days off.
• Invitations to exclusive company-sponsored employee events throughout the season.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED