Adventureland Park 2027 - Security Agent (Nights)

Palace Entertainment • Altoona, PA

4d • Onsite

About The Position

Security Agents help maintain a safe environment for Adventureland Park guests and employees. The role involves enforcing park rules, monitoring people and property, identifying and communicating safety concerns, conducting bag checks, and responding to safety calls, alarms, conflicts, and emergencies. Agents are expected to remain calm under pressure, use professional judgment in interactions with the public, and coordinate with park departments, supervisors, first responders, and emergency personnel.

The position uses electronic card access, closed-circuit television, and other audio/visual monitoring systems to detect and respond to irregular conditions, unauthorized entry, security breaches, and suspicious activity. Work takes place in an office and throughout indoor and outdoor park environments, including overnight conditions. The role requires flexible scheduling, including evenings, weekends, and holidays, and may require third-shift work if park security operates on a 24-hour schedule.

Requirements

• High school diploma, GED, or equivalent; equivalent work experience may also be considered.
• At least 18 years of age to comply with Iowa Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to work third shift (overnight) if park security operates on a 24-hour schedule.
• Reliable transportation to and from scheduled shifts.
• Valid driver’s license and good driving record.
• Ability to safely and efficiently operate motorized vehicles and equipment.
• Ability to understand and carry out verbal and written instructions.
• Ability to apply security methods and procedures, including interviewing, listening, and note-taking techniques, to specific situations.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Ability to quickly and calmly assess people or situations and take appropriate, effective action.
• Ability to operate electronic equipment such as cameras, radios, personal computers, and other communication devices.
• Ability to handle stressful or tense situations professionally and calmly.
• Ability to collaborate with team members, external first responders, and emergency personnel during emergencies.
• Exceptional customer service skills and the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to maintain certifications as required by assignment.
• Ability to stand, walk, and remain on feet for most of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods while using computer or camera equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Good visual acuity, night vision, and peripheral vision, including the ability to see details of objects more than a few feet away.
• Ability to read, write, and speak fluent English.

Nice To Haves

• At least one year of previous security or related experience is highly desired.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Enforce park rules and regulations.
• Monitor park assets to help ensure the safety of guests and employees.
• Maintain vigilance while the park is operating, identify potential issues or safety concerns, and communicate them promptly to departments or leadership.
• Conduct bag checks to prevent prohibited items from entering the park.
• Follow company and industry best practices, policies, and procedures to maintain a safe environment.
• Monitor guest safety and communicate conflicts to supervisors on duty.
• Take control of emergency and intense situations while remaining calm.
• Manage crowd control professionally during emergencies.
• Monitor guest behavior and address potential situations before they escalate.
• Communicate clearly and concisely with park departments.
• Answer phone calls and provide helpful, pleasant contact for staff and the public.
• Support safety prevention efforts by responding to safety calls, fire alarms, and emergencies.
• Use electronic card access, CCTV, and other audio/visual monitoring systems to monitor and supervise responses to irregular conditions, unauthorized entry, security breaches, and suspicious activity.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park, Waterpark, and all Palace Entertainment parks on days off.
• Invitations to exclusive company-sponsored employee events throughout the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED