Adventureland Park 2027 - Security Agent (Days)

Splish Splash Water Park • Altoona, IA

5d • Onsite

About The Position

Security Agents help maintain a safe environment for Adventureland guests and hosts. The role requires attention to detail, problem-solving skills, and the ability to remain calm in stressful situations. Agents enforce park rules, monitor guests and park assets, conduct bag checks, respond to safety calls and emergencies, and communicate with park departments and leadership. They also use access-control and audiovisual monitoring systems to identify and respond to unauthorized entry, security breaches, and suspicious activity. The work takes place in an office and across indoor and outdoor park environments, with exposure to varied weather, noise, crowds, flashing lights, and potentially dark conditions. The listed position is for the 2027 season and is identified as a day role, although the requirements also state that agents may need to work evenings, weekends, holidays, or third shift if park security operates around the clock.

Requirements

• High school diploma, GED, or equivalent; equivalent work experience will also be considered.
• At least 18 years of age to comply with Iowa Child Labor Laws.
• Reliable transportation to and from scheduled shifts.
• Valid driver’s license and a good driving record.
• Ability to safely and efficiently operate motorized vehicles and equipment.
• Ability to understand and carry out verbal and written instructions.
• Ability to apply security methods and procedures, including interviewing, listening, and note-taking techniques.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Ability to assess people or situations quickly and calmly and take appropriate, effective action.
• Ability to operate electronic equipment such as cameras, radios, personal computers, and other communication devices.
• Ability to handle stressful or tense situations professionally and calmly.
• Ability to collaborate with hosts, external first responders, and emergency personnel during emergencies.
• Exceptional customer-service skills and the ability to address questions, problems, issues, and concerns positively and professionally.
• Ability to maintain certifications required by the assignment.
• Ability to stand, walk, and remain on one’s feet for most of the workday; occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders; and walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods while using computer or camera equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Good visual acuity, night vision, and peripheral vision, including the ability to see details of objects more than a few feet away.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; must be able to work third shift if park security operates on a 24-hour schedule.
• Ability to read, write, and speak fluent English.

Nice To Haves

• At least one year of previous security or related experience is highly desired.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Enforce park rules and regulations.
• Monitor park assets to help ensure the safety of guests and hosts.
• Maintain vigilance while the park is operating, identify potential issues or safety concerns, and communicate them to other departments or leadership promptly.
• Conduct bag checks to prevent prohibited items from entering the park.
• Follow company and industry best practices, policies, and procedures to create a safe environment.
• Monitor guest safety and communicate conflicts to supervisors on duty.
• Take control of emergency and intense situations while remaining calm.
• Manage crowd control professionally during emergencies.
• Monitor guest behavior and attempt to prevent potential situations from escalating.
• Communicate clearly and concisely with all park departments.
• Answer phone calls and provide pleasant, helpful contact for staff and the public.
• Support safety-prevention efforts by responding to safety calls, fire alarms, and emergencies.
• Use electronic card access, closed-circuit television, and other audio/visual monitoring systems to monitor and supervise responses to irregular conditions, unauthorized entry, security breaches, and suspicious activity.
• Perform other duties as assigned by leadership.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED