Adventureland Park 2027 - Security Screener

Splish Splash Water Park•Altoona, IA

5d•Onsite

About The Position

Adventureland Security Screeners help maintain a safe and enjoyable environment for park guests and team members. They screen guests using metal detectors and bag checks to prevent illegal or unauthorized items from entering the park, while delivering courteous, professional service. The role also involves monitoring and reporting suspicious activity, responding to emergencies according to established protocols, addressing guest concerns, keeping accurate records, preparing reports, and coordinating with security personnel and other park team members. Screeners participate in regular training and uphold the park's hospitality standards.

Requirements

High school diploma, GED, or equivalent.
At least 18 years of age to comply with Iowa Child Labor Laws.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Reliable transportation to and from scheduled shifts.
Exceptional customer service skills, including the ability to address questions, problems, and concerns positively and professionally.
Ability to comprehend and follow verbal and written instructions.
Ability to apply security methods and procedures, including interviewing, listening, and note-taking techniques.
Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
Ability to quickly and calmly analyze people or situations and take appropriate action.
Ability to operate electronic equipment such as cameras, radios, personal computers, and other communication devices.
Ability to handle stressful or tense situations professionally and calmly.
Ability to collaborate with team members, external first responders, and emergency personnel during emergencies.
Ability to stand, walk, and remain on one's feet for most of the workday.
Ability to frequently stoop, twist, kneel, bend, squat, or reach above the shoulders.
Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
Good visual acuity, night vision, and peripheral vision.
Ability to see details of objects more than a few feet away.

Nice To Haves

College degree in Criminal Justice or a related discipline; equivalent work experience will be considered.
One or more years of previous security or related experience is highly desired.
Spanish or other bilingual language skills.

Responsibilities

Operate metal detectors and conduct thorough bag checks to prevent unauthorized items from entering the park.
Maintain a courteous and professional demeanor while interacting with guests during screening.
Monitor and report suspicious activity or security breaches to the appropriate authorities.
Assist in emergencies by following established protocols and providing clear instructions to guests and staff.
Address and resolve guest concerns or security-related issues calmly and efficiently.
Collaborate with security team members to coordinate effective responses to incidents.
Maintain accurate records of incidents, security checks, and confiscated items.
Prepare detailed reports as required by park management.
Work with security personnel and other park team members to maintain a safe and enjoyable environment.
Participate in regular training to stay current on security protocols and procedures.
Assist guests with directions, information, and other needs.
Uphold park hospitality standards and help ensure a positive visitor experience.
Perform other duties assigned by leadership.