Security Operations Center Dispatcher

Allina Health System • Coon Rapids, MN

10d

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Security Operations Center Dispatcher helps provide a safe and secure environment by managing emergency and non-emergency calls, observing cameras, monitoring alarms and radio networks, and initiating communications for urgent or evolving crises and emergency situations.

This is a 1.0 FTE position working 80 hours per two-week pay period on a 12-hour night-shift schedule: Thursday from 2:30 a.m. to 6:30 a.m., and Thursday, Friday, and Saturday from 6:30 p.m. to 6:30 a.m. The same schedule is worked every week, including every weekend. The role may require travel between sites.

The position is based at 4050 Coon Rapids Blvd NW, Coon Rapids, Minnesota. The pay range is $24.62 to $33.74 per hour. Starting pay depends on factors including experience, education, and any applicable union agreement; shift, weekend, and other differentials may also be available. Benefits and eligibility vary by FTE and union representation.

Nice To Haves

• Associate's or vocational degree in general studies.
• 0 to 2 years working in dispatch or a call center, a Security Operations Center, or a related function.
• May be required to travel between sites.

Responsibilities

• Manage requests for security and emergency services.
• Monitor and answer phones, radios, intercoms, and other communication tools.
• Prioritize service calls by urgency and criticality and initiate appropriate action.
• Gather detailed information from callers.
• Record officer activities using case and incident management systems.
• Send urgent communications through tools such as mass notification, electronic paging, and overhead paging systems.
• Monitor the safety and security of the physical environment.
• Use access control, panic/duress, infant protection, security video, weather radio, and utility/fire alarm systems to support a safe and secure environment.
• Receive and process badge access change requests.
• Perform preventative maintenance checks, identify discrepancies, and escalate them according to procedure and process.
• Maintain readiness to identify, assess, report, and respond to safety and security concerns according to established procedures.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed