Security Command Center Dispatcher
About The Position
The Security Command Center Dispatcher supports the effective and efficient operation of the command center by overseeing communications, dispatch operations, and security camera monitoring. The role ensures timely incident response, coordinates resources, maintains logs, and supports emergency procedures. It requires multitasking, quick decision-making, and attention to detail to maintain organizational safety and operational readiness. The dispatcher receives and prioritizes requests, coordinates field teams, monitors cameras, alarms, and communications, records incidents and responses, and provides status updates to the Director of Safety & Security. During emergencies, the dispatcher initiates protocols, coordinates with law enforcement, fire, and medical personnel, and assists with evacuations or lockdowns as directed. The role also maintains confidential records and prepares reports for management.
Requirements
- High school diploma or GED.
- Proficiency in dispatch and communication software.
- Strong multitasking and time-management skills.
- Excellent verbal and written communication skills.
- Ability to remain calm under pressure and make quick, informed decisions.
- Ability to lift up to 50 pounds, with frequent lifting and carrying of objects weighing up to 25 pounds.
- Ability to walk or stand to a significant degree, and to reach, handle, feel, talk, hear, and see.
Nice To Haves
- Additional emergency management or security training.
- 1–3 years of experience in dispatch, command center operations, or a related field.
- Knowledge of surveillance systems and GPS tracking.
Responsibilities
- Receive, prioritize, and dispatch personnel, equipment, and resources to address incidents, service calls, or emergencies.
- Coordinate with field teams and departments to support clear communication and prompt responses.
- Track dispatched units, brief them on assignments and locations, and keep dispatch logs up to date.
- Monitor security cameras, alarms, and communication channels for situational awareness.
- Analyze information and report unusual or suspicious activity to appropriate personnel.
- Maintain communication with team members, field units, and relevant authorities.
- Document incidents, calls, and responses accurately and in real time in the command center database or log.
- Provide regular status updates to the Director of Safety & Security, particularly during high-priority events.
- Initiate emergency protocols and dispatch assistance during critical situations.
- Coordinate with law enforcement, fire, and medical personnel during emergency responses.
- Assist with evacuations, lockdowns, and other emergency responses as directed by management.
- Maintain accurate records of incidents, response times, and outcomes.
- Generate periodic management reports identifying trends or areas for improvement.
- Ensure confidential and secure handling of command center data.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
