Licensed Security Dispatcher

Andy Frain Services • Coral Gables, FL

5d • Onsite

About The Position

The Retail Security Dispatcher helps maintain a safe and welcoming environment for customers, employees, and vendors at Shops at Merrick Park in Coral Gables, Florida. The role requires attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs. The dispatcher is expected to be reliable and proactive, remain engaged throughout the shift, arrive on time in full uniform, and follow safety, training, and compliance requirements.

Requirements

• State Guard license is required.
• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• Must present a professional appearance and demeanor.
• High level of attentiveness and situational awareness.
• Dependable and team-oriented.
• Able to multitask and work in a fast-paced environment.
• Strong work ethic with a sense of urgency.

Nice To Haves

• Prior security or customer-facing experience.
• Familiarity with CCTV, alarms, or access control systems.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian and vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Follow post orders, company policies, and safety procedures.
• Maintain knowledge of emergency response protocols.
• Inspect property for safety risks, including fire hazards and equipment issues.
• Support loss prevention and recommend safety improvements.
• Greet and assist customers, employees, and visitors professionally.
• Provide directions and support as needed.
• Maintain a visible, approachable presence on-site.

Benefits

• Weekly pay.
• Flexible scheduling.
• Employee discounts.
• Employee Assistance Program with confidential support resources.
• Supportive work environment focused on well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed