Licensed Security Dispatcher

Andy Frain Services•Coral Gables, FL

4d•Onsite

About The Position

The Retail Security Dispatcher helps maintain a safe and welcoming environment for customers, employees, and vendors at Shops at Merrick Park in Coral Gables, Florida. The role requires attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs. The position includes monitoring and patrolling assigned areas or maintaining a fixed post; managing access and traffic; responding to suspicious activity, alarms, emergencies, and incidents; monitoring CCTV and security systems; completing logs and reports; following site orders and safety procedures; inspecting for safety risks; supporting loss prevention; and assisting customers, employees, and visitors. The employee is expected to arrive on time in full uniform and remain engaged and proactive throughout the shift.

Requirements

State Guard license is required.
Strong customer service and communication skills.
Ability to stay alert and respond calmly in emergency situations.
Reliable, punctual, and able to follow directions.
Ability to write clear and accurate reports.
Professional appearance and demeanor.
High attentiveness and situational awareness.
Dependable and team-oriented.
Able to multitask and work in a fast-paced environment.
Strong work ethic and sense of urgency.

Nice To Haves

Prior security or customer-facing experience.
Familiarity with CCTV, alarms, or access control systems.

Responsibilities

Patrol assigned areas or maintain a fixed post to monitor activity.
Control access points and manage pedestrian and vehicle traffic.
Identify and report suspicious activity, incidents, or safety concerns.
Respond to alarms, emergencies, and on-site incidents.
Monitor CCTV cameras and security systems.
Complete daily activity logs, incident reports, and required documentation.
Maintain awareness of surroundings at all times.
Follow post orders, company policies, and safety procedures.
Maintain knowledge of emergency response protocols.
Inspect the property for safety risks, including fire hazards and equipment issues.
Support loss prevention and recommend safety improvements.
Greet and assist customers, employees, and visitors professionally.
Provide directions and support as needed.
Maintain a visible, approachable presence on-site.
Arrive on time in full uniform, ready to work, and stay engaged and proactive throughout the shift.
Follow safety, training, and compliance requirements.