Security Assistant -911 Emergency Dispatcher

Veterans Health Administration•Fayetteville, AR

7d•Onsite

About The Position

This position serves as a Security Assistant for Police Service within the Veterans Health Administration (VHA), primarily monitoring physical security equipment and systems. The role supports routine and emergency police control center operations, including alarm monitoring, emergency communications, equipment troubleshooting, records management, and coordination with law enforcement and emergency responders. The position is not virtual. Work is typically sedentary in an adequately lighted, heated, and ventilated office environment, with occasional walking, standing, bending, and carrying light items. The schedule may include rotating shifts, off-tour work, or regular overtime. Work hours are Sunday through Saturday on one of three schedules: 8:00 a.m.–4:00 p.m., 4:00 p.m.–12:00 a.m., or 12:00 a.m.–8:00 a.m.; schedules may change based on agency needs. This is a permanent federal position with a one-year probationary period. It is an open continuous announcement through January 27, 2027, with an initial referral date of November 10, 2026, and subsequent referrals generally on the 10th of each month or as vacancies arise.

Requirements

U.S. citizenship.
Complete all required application steps, including an online assessment measuring general competencies required for the job.
Selective Service registration is required for males born after December 31, 1959.
Pass a background/security investigation and complete the online onboarding process and acceptable-identity-document requirements.
Participate in the seasonal influenza vaccination program as required for Department of Veterans Affairs Health Care Personnel.
Serve a one-year probationary period.
Meet qualifications by the announcement closing date through one of the following: one year of specialized experience equivalent to GS-4; four years of qualifying education above high school; or an equivalent combination of qualifying education and experience.
Specialized experience must include relevant use of computer or automation systems; data entry, information compilation, report preparation and submission, and database maintenance or management; confidentiality of electronic and printed information; and verbal and written communication and interpersonal skills for courteous interactions with internal and external customers.
Applicants claiming education toward qualification must submit transcripts; education must be from an accredited institution and recognized for federal employment.

Responsibilities

Monitor and respond to physical security alarms; trace access patterns; program systems; assign or remove user permissions; and remotely open or secure doors during routine and emergency operations.
Determine when to dispatch law enforcement or other personnel to investigate incidents.
Maintain radio and alarm activity records and logs, including dates, times, communications, and results; prepare reports.
Issue and retrieve government-issued keys and identification cards, and maintain accountability for Police Officer badges and related logs.
Receive and monitor routine and emergency requests for police, fire, medical, and other emergency services.
Maintain contact with law enforcement units and monitor and direct responses to security and life-safety communications, radio dispatches, telephone calls, and other emergency communication circuits.
Coordinate emergency situations with federal, state, and local law enforcement officials.
Operate communications equipment, telephones, and computer systems for routine and emergency operations.
Perform system checks on dispatch-center equipment, troubleshoot problems, and resolve issues when possible.
Conduct equipment inventories and complete associated records and logs.
Enter, update, and retrieve information in computer systems and databases; use state and National Crime Information Center systems to access sensitive law-enforcement information supporting field operations and investigations.
Enter or update regional and national records; compile and prepare reports concerning events in the police control center.
Complete vehicle registration tasks and issue decals and permits.
Perform other related duties as assigned.