911 Dispatcher

City of Grand Junction • Grand Junction, CO

4d

About The Position

As a 911 Dispatcher with the Grand Junction Regional Communication Center (GJRCC), you will receive incoming calls and perform dispatching activities for police, fire, and ambulance services. You will serve as a first point of contact with the public through 911 and non-emergency telephone and text lines, gathering information from people requesting emergency services and coordinating with the appropriate agencies. This is a safety-sensitive position subject to random drug screens.

GJRCC serves law enforcement and fire/EMS agencies in Mesa County, Colorado. The center describes its equipment as state of the art and its training program as APCO-certified through the Agency Training Program Certification. It is an IAED ACE-accredited center and offers paid training, a supportive culture, and opportunities for professional development and career advancement.

The position requires working varying shifts, including day, swing, and graveyard shifts, as well as holidays and weekends as assigned. Required overtime may be necessary. The 911 Dispatcher Academy is scheduled to begin March 29, 2027, which is identified as the job start date.

Requirements

• High school diploma or equivalent.
• Type 3,000 keystrokes per hour (50 words per minute).
• Excellent interpersonal and communication skills.
• Good moral character, judgment, and decision-making skills.
• High attention to detail and ability to multitask.
• Ability to work varying shifts, including day, swing, and graveyard shifts, and holidays and weekends as assigned.
• Ability to work required overtime when necessary.
• Ability to pass a background investigation meeting local, state, and federal requirements.
• Successful completion of the recruitment and testing process, including skills testing, interviews, a sit-along, computerized voice stress analysis, fingerprinting, suitability/psychological evaluation, background investigation, pre-employment drug screen, and hearing/color blindness exam.

Nice To Haves

• A $5,000 hiring bonus is offered to laterals.

Responsibilities

• Answer emergent and non-emergent calls for service while simultaneously recording information.
• Calm, negotiate with, advise, and otherwise communicate with callers to obtain information about the nature of calls and determine what resources to send.
• Coordinate and relay information and requests for assistance to the appropriate law enforcement, fire, or emergency medical service agency.

Benefits

• Paid training.
• Professional development and career advancement opportunities.
• Access to the near-site Sage Health & Wellness Center for employees and dependents enrolled in a City health plan, with free or low-cost preventive care, health assessments and coaching, treatment for common illnesses, lab services, physical therapy, medical massage therapy, and behavioral health counseling.
• Wellness programs, challenges, and classes for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED