911 Dispatcher
About The Position
The 911 Dispatcher works for the Grand Junction Regional Communication Center (GJRCC), serving as a first point of contact for the public through 911 and non-emergency telephone and text lines. The dispatcher receives requests for police, fire, ambulance, and other emergency services, gathers information from callers, and coordinates the appropriate response. The position is safety sensitive and subject to random drug screening. The listed hiring range is $28.06–$31.58 per hour, with a $5,000 hiring bonus for lateral applicants. GJRCC serves law enforcement and fire/EMS agencies in Mesa County, Colorado, using state-of-the-art equipment and modern tactical response techniques. It is an IAED ACE-accredited center, and its training program is APCO-certified. The center offers paid training, a supportive culture, and opportunities for professional development and career advancement. The position requires working varying shifts, including day, swing, and graveyard shifts, as well as weekends and holidays as assigned. Required overtime may be necessary. The 911 Dispatcher Academy is scheduled to begin March 29, 2027, which is identified as the job start date.
Requirements
- High school diploma or equivalent.
- Typing speed of 3,000 keystrokes per hour (50 words per minute).
- Excellent interpersonal and communication skills.
- Good moral character, judgment, and decision-making skills.
- High attention to detail and ability to multitask.
- Ability to work varying shifts, including day, swing, and graveyard shifts, and weekends and holidays as assigned.
- Ability to work required overtime when necessary.
- Ability to pass a background investigation meeting all local, state, and federal requirements.
Responsibilities
- Answer emergent and non-emergent calls for service while simultaneously recording information.
- Calm, negotiate with, advise, and communicate with callers to gather information and determine the nature of calls and resources needed.
- Coordinate and relay information and requests for assistance to the appropriate law enforcement, fire, or emergency medical service agency.
Benefits
- $5,000 hiring bonus for lateral applicants
- Paid training
- 32 days of paid annual leave for personal and/or sick days
- 11 paid holidays
- Health insurance options
- Employer-matched retirement
- City employee health clinic
- City employee child care center
- Wellness program
- Employee Assistance Program
- Professional development and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
