Public Safety 911 Dispatcher

Town of Belmont•Belmont, MA

6d•$1,041•Onsite

About The Position

The Town of Belmont is hiring a full-time Public Safety 9-1-1 Dispatcher for its Police Department and Emergency Communications Center. The Center handles combined E-911 communications for Police, Fire, and Emergency Medical Services. The dispatcher coordinates communications among field units, outside agencies, and the public, and responds to emergency and non-emergency calls. The role also includes monitoring and communicating over multiple radio frequencies, dispatching Town services such as DPW, the Light Department, and Animal Control, greeting walk-ins, and monitoring prisoners. The position requires working a rotating schedule that includes days, nights, weekends, and holidays. The successful candidate must learn and maintain familiarity with Belmont’s geography, work effectively in a high-stress environment, and meet the Town’s Emergency Communications Center training and certification requirements, as well as applicable 560 CMR 2.00 State 911 Department Standards for Enhanced 9-1-1 and other regulations. The position is covered by IAFF Union and is listed as 38.25 hours weekly, with a full benefits package. Annual starting weekly salary is $1,041.05. Applications were due November 11, 2026.

Requirements

High school diploma or equivalent.
At least two years of practical working knowledge and paid experience in public safety communication, or an equivalent combination of education and experience.
Valid motor vehicle operator’s license.
CPR certification at the time of employment.
Ability to work in a stressful, high-stress environment.
Solid verbal communication skills and ability to coordinate communications effectively.
Excellent multitasking, data-entry, and typing skills.
Ability to recall details and record information and numbers quickly and accurately.
Ability to work a rotating schedule that includes days, nights, weekends, and holidays.
Ability to meet the Town’s Emergency Communications Center training and certification requirements and applicable 560 CMR 2.00 State 911 Department Standards for Enhanced 9-1-1 and other regulations.

Nice To Haves

Associate’s or Bachelor’s degree.
Certification in Aquity QED CAD, APCO PST-1, Priority Dispatch EMD protocols, and LEAPS/CJIS.

Responsibilities

Answer emergency and non-emergency calls for service.
Monitor and communicate on multiple radio frequencies.
Coordinate communications among field units, outside agencies, and the public.
Dispatch Town services, including DPW, the Light Department, and Animal Control.
Greet walk-ins and monitor prisoners.
Learn and maintain familiarity with the general geography of the Town of Belmont.
Meet required training and certification standards.