911 Dispatcher Trainee - City

City of Oklahoma City • Oklahoma City, OK

1d • $21 - $32 • Onsite

About The Position

The 911 Dispatcher Trainee serves as the telephone communication link between callers and field units in the 911 Communications Center, Operations Division of the Oklahoma City Police Department. The role receives and transmits information by telephone and through the Computer Aided Dispatch Data Network; enters and retrieves information about emergency and non-emergency situations; routes calls to appropriate dispatch consoles; monitors calls and radio frequencies; and dispatches emergency and non-emergency vehicles to reported locations. Work is reviewed through continual visual observation and supervisor monitoring of radio frequencies.

The trainee receives four weeks of classroom instruction on telecommunications equipment and procedures, followed by on-the-job training under close supervision during the remainder of the probationary period. After successfully completing training and probation, the incumbent is eligible for promotion to 911 Dispatcher I. This posting will fill a current vacancy and may also establish or supplement an eligibility list for future vacancies. The role is an overage position whose funding will be reevaluated annually.

Requirements

• Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information.
• Skill in verbal communication using tact and diplomacy.
• Skill in accurately recording information.
• Skill in operating two-way radios and multi-line telephone systems.
• Skill in making quick and accurate decisions.
• Ability to remain calm in emergency situations.
• Willingness to maintain confidentiality.
• Successfully complete the comprehensive background check and polygraph test required for civilian Oklahoma City Police Department employees.
• Complete the required CJIS Security and Privacy Training and pass the online certification test.

Responsibilities

• Accurately and efficiently receive and transmit information by telephone and through the Computer Aided Dispatch Data Network.
• Enter and retrieve information concerning emergency and non-emergency situations.
• Record information obtained from callers by typing it into a computer terminal.
• Route calls to the appropriate dispatch consoles.
• Monitor calls to ensure dispatch of support agencies.
• Dispatch emergency and non-emergency vehicles to reported trouble locations.
• Monitor radio frequencies and respond to field-unit status reports and requests for assistance.

Benefits

• Competitive pay.
• An average of $22,000 annually contributed toward benefits and retirement.
• A comprehensive package supporting health and wellness, financial security, work-life balance, and personal and professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed