911 Trainee

City of Beaumont • Beaumont, TX

2d • Onsite

About The Position

The 911 Trainee receives and dispatches emergency and non-emergency calls, answers public telephone inquiries, and communicates by teletype with state, federal, and local agencies regarding matters such as missing or wanted persons, stolen vehicles, vehicle registrations, driver license information, and criminal histories. The role monitors and operates two-way radio communications with Beaumont Police Officers and other agencies, operates computer-assisted dispatch (CAD) equipment, enters data, and uses a foot pedal to activate the microphone. Other related duties may be assigned.

This is a 100% on-site position in an indoor, highly stressful environment. The employee must be available for any assigned shift, including weekends and holidays, and for mandatory overtime when needed. Days off may fall in the middle of the week, and work hours may change as management deems necessary. The position requires dependable and prompt attendance.

Applicants must take a typing test and preferably type 40 words per minute, pass a Telecommunications Operator written test and oral interview, and undergo a background investigation. The selected applicant is also subject to a polygraph for security clearance and a drug/alcohol screening. The employee must satisfactorily complete CAD system training within four months of hire, complete 40 hours of telecommunications classroom training, obtain TCOLE telecommunications licensing within one year of hire, and complete a 911 certification class and pass the state TCOLE telecommunications exam.

Requirements

• High school graduation or equivalent.
• Experience providing the knowledge, skills, and abilities necessary to perform the job.
• Knowledge of general office practices and procedures, some city geography, business English and spelling, and proper telephone communication techniques.
• Ability to prepare and type records accurately; perform data entry and mathematical calculations; hear and listen carefully; discern and obtain facts from telephone conversations; retain information; write legibly; plan and prioritize situations; and perform multiple job functions simultaneously.
• Ability to act quickly and calmly in emergencies and function effectively under stressful conditions.
• Ability to communicate clearly and effectively orally and in writing, establish and maintain effective working relationships, accept constructive criticism, and take control of situations courteously.
• Ability to learn city geography and operate the foot pedal on dispatching equipment.
• Ability to pass a typing test and a Telecommunications Operator written test and oral interview.
• Ability to complete CAD system training satisfactorily within four months of hire.
• Ability to complete 40 hours of telecommunications classroom training, obtain TCOLE telecommunications licensing within one year of hire, complete a 911 certification class, and pass the state TCOLE telecommunications exam.
• Must be available to work any assigned shift, weekends, holidays, and mandatory overtime when needed.
• Must be dependable and prompt in reporting to work.
• Must undergo a background investigation; the selected applicant is also subject to a polygraph for security clearance and a drug/alcohol screening.
• Physical requirements include constant seeing, hearing, data entry, sitting, and moving the foot to activate a pedal; frequent standing, walking, kneeling, squatting, twisting, and lifting objects up to 35 pounds.

Nice To Haves

• Experience with police dispatching or other two-way radio or telephone communications equipment is highly preferred.
• Experience handling multiple tasks, including receiving and referring a high volume of telephone communications in a busy or hectic work environment, is preferred.
• Typing speed of 40 words per minute is preferred.

Responsibilities

• Receive and dispatch emergency and non-emergency calls.
• Answer telephone calls and provide information to the general public.
• Send and receive teletype messages with state, federal, and local agencies regarding missing persons, wanted persons, stolen vehicles, vehicle registrations, driver license information, and criminal histories.
• Monitor and operate two-way radio communications with Beaumont Police Officers and other agencies and officers.
• Operate computer-assisted dispatch (CAD) equipment and enter data into computers.
• Operate the foot pedal to activate the dispatching microphone.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED